Forum / Remote Desktop Manager - AddOns

shutdown/restart tool

I am unable to use this tool, keep getting the attached error when trying to use it. I have administrative rights.

5-31-2013 10-00-47 AM.png
Clock6 yrs

Can you try while running RDM as administrator? The error message may be misleading...



Maurice Côté

Customers that use Devolutions Server are provided free remote sessions for performing upgrades. Please send a request to the Devolutions Service Desk to get the process started.

signaturesignature

Clock6 yrs

Yes, same error running RDM as administrator

Clock6 yrs

hi

What about the remote computer, is it on the same domain, are you in its admin group?



Maurice Côté

Customers that use Devolutions Server are provided free remote sessions for performing upgrades. Please send a request to the Devolutions Service Desk to get the process started.

signaturesignature

Clock6 yrs

That's what it was, its on a different domain than my local PC, added my user from the other domain in admin group and was able to run the tool. Thanks

Clock6 yrs