Forum / Remote Desktop Manager - Bug Report

RDM crash when connected to DropBox

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I've noticed a consistent crash/lock-up of my RDM client when using Dropbox as my datasource.

The use case is that I have RDM installed on a management server, and thus leave it open throughout the workday.

After a few hours (~3-4), I get the following error message:

"Unable to retrieve datasource informations from DropBox"

Trying to press "Retry" just makes the entire application hang/lock-up, and the only way out is to force it to close through the Task Manager.

The application works fine after I open it up again, but again crashes after a few hours.

This has happend on both the stable version and beta (upgraded to beta in hopes that this might have been solved).

OS: Windows Server 2008 R2 SP1

Clock7 yrs

What beta version exactly do you have installed?

David Hervieux


Clock7 yrs


Same problem since last update.

Before update (1 year of use), in case of lost Internet connection, I just had a notification that I lost the connection and a question for working "offline".

Now, I have the error message.
The only solution is to "kill" the application, to launch it again, and to reconnect.

In my case, the time before crash is about 20mn.
And this situation has been encountered on 5 differents Internet connections.
So, it's not relevant from the WAN link.

It's a new bug in the last release.

Clock7 yrs

Hi Serge,
This is one thing that we have fixed in the latest beta. Do you have it installed?

David Hervieux


Clock7 yrs


I was still on the 8.10.

I install the 8.20 and it seem the problem is solved.

Thank you for your quick answer.

Clock7 yrs