Forum / Remote Desktop Manager Mac - Support

RDP Password not being filled in (macOS)

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Credentials are stored for the connection.
When I open a connection, I first see a prompt to accept an unverifiable certificate (this is normal)

I press continue.

If I pressed continue quick enough, a login dialog will pop up, and the password is filled in.
I click login.

I get the certificate prompt again.

I click continue.

I get prompted for login again, and password is not filled in.

Clock3 mths

Hello,

What version of RDM Mac are you running?

Are you launching your RDP in embedded or external mode?

Is it possible to send us a small video of the behavior?

Best regards,



Jeff Dagenais
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Clock3 mths

RCM Version: 2019.2.2.0
That was open session / open external.

Open internal, I get certificate prompt, then it errors with ERRCONNECT_SECURITY_NEGO_LOGON_FAILURE

I have Microsoft Remote Desktop 10.3.2 installed.

Am running macOS Mojave 10.14.5

Password has been verified as correct, plus this happens on all connections.

Video: https://youtu.be/IY1umaQ8YB4

Clock3 mths


Hi adf,

Looking at your video, we can see that the message in the last prompt of your authentication attempt is: "The user account did not work", which would lead me to believe that you credentials are incorrect or that the server refuses the connection from this user.

If you configure your session directly in the Microsoft Remote Desktop application, can you connect to your session properly with the same credentials?

Best regards,

Xavier Fortin

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Clock3 mths

Your are right!

Two servers with very similar names, same account on each, and I was using the password for the wrong server!

User Error.

Apologies and Thank you.

Clock3 mths


Hi adf,

Glad to hear your issue is resolved!

Please, do not hesitate if you have any other problem.

Best regards,

Xavier Fortin

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Clock3 mths