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DPH ended 8th December when my licence was extended to May 2020?

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Can anyone at Devolutions help me with this issue? My DPH has just been ended today 8th dec for some unknown reason, my licence was paid for till May 2020.

Thanks

JK
Devolutions Force Member (and Long time Devolutions Fan)

Clock2 mths

Hello,

Password Hub is a monthly subscription. How did you paid until May 2020?

Could you send us a screenshot of the error?

Best regards,



Jeff Dagenais
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Clock2 mths

Hi Jean

France Lymburner honoured my old beta term for me as i help with some development for DPH so he extended my licence to may 2020 but its been overriden somehow

Annotation+2019+12+09+112127

Ive emailed him too but not heard back yet?

Thanks

JK
Devolutions Force Member (and Long time Devolutions Fan)

Annotation 2019-12-09 112127.png
Clock2 mths

Hi John,

I've checked out your subscription that ended yesterday.
Since you entered a credit card for the end of Trial in Nov30, billing was process and was waiting for a resolution. The payment did not pass as you know.
I've extended the trial date after the billing, unfortunately since the billing was not resolve, that is a process that ends automatically after 7 days.
Now we know that this process work well but regardless a new trial date. smile

You see , you are still part of our experience with DPH.

No worry!we can access your Password Hub, i've created a new subscription that will end May 30 2020.
I apologize for the inconvenient.

Please confirm that everything is back to normal.
Thanks again
Have a great day

France Lymburner

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Clock2 mths

Hi France,

Many thanks for sorting this out for me i really appreciate it, but now i can carry on my exploration of using DPH. If you need me for anything DPH related just email me.

Thanks

JK
Devolutions Force Member (and Long time Devolutions Fan)

Clock2 mths