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On a Mac, I can connect, but no mouse control

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I am running an iMac with 10.14.6. On a couple occasions after taking control of another Mac I can only see their screen. There is no mouse control. The WaykNow program is in the Accessibility window of Security & Privacy and checked. The Preferences allow for full access control on both computers. I have restarted. I have not reset the SMC. Any ideas?

Clock3 mths

Hi kenmozo

Just to confirm - the accessibility permission (in the Security and Privacy preference pane) needs to be checked on the *remote* system (i.e. the computer you want to take control of). Is that the case?

Thanks and best regards,

Richard Markievicz

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Clock3 mths