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Not able to connect

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I am on version 2019.2.1 and keep getting "The connection could not be established". I was told the new version would not have this issue anymore

Clock4 mths

Hello,

Are you using WaykNow as a stand alone application or via RDM using the WaykNow session?

Best regards,



Jeff Dagenais
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Clock4 mths

Stand alone

Clock4 mths

Hello

The error message "The connection could not be established" indicates a generic problem establishing the connection; the cause could vary greatly depending on the circumstances. We've improved our P2P networking stack but a successful connection can never be guaranteed, depending on the state of both clients, the network in between, and how well we've accounted for the possible conditions in our software.

I won't be able to troubleshoot that further without a log file; you can capture one from your local machine by turning the log level to "Debug" (in Options > Advanced > Logging Level), restarting your client and trying the connection again. Then send to us the file; on Windows it will be here: %appdata%\wayk\logs\wayknow.log - either via the forum, or at support@devolutions.net.

I do apologize for the inconvenience; if you can provide the above I will look further into the issue.

Thanks and kind regards,

Richard Markievicz

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Clock4 mths

Which logging level do I chose from the drop down?

Clock4 mths

Hello,

Please use the DEBUG level.

Thanks and kind regards,

Richard Markievicz

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Clock4 mths