Forum / Devolutions Online Services - Support

Devolutions Online Database portal login probs again??

  • Create an Issue
  • Cancel

Hi,

Thank you so much for this extra Cloud Forum topic i did suggest one was needed for the cloud based account stuff and it seems my request was noticed!! Great stuff Devolutions!!!

Right my cloud portal experience is still buggy, i posted about this once before, well before this topic was around that my account kept getting auto logged out all the time especially noticeable still on the Online Database pages! I cant access the page again now as i get logged out as soon as https://rdm-online-services.devolutions.com/ loads i get logged out all the time. Ive made sure my browsers extensions are all off for the devolutions.com domain and im using chromium based browsers, Edge Beta (chromium v79 engine), Brave nightly (chromium v78 engine) both are the same so ive yet to try firefox yet as ive got to install it again but seeing as my daily browsers are all chromium based I really need to be able to use my default browser to work on the Devolution cloud Portal sites. The other portals are a lot better as i can do work for a short while before i get kicked off but im still seeing the same problem accross all the sites.

Any ideas?

Thanks

JK
Devolutions Force Member (and Long time Devolutions Fan)

Clock11 days

If a Dev or Admin can PM me with an upload file share link or take a onedrive share link of my edge beta lighthouse audit profile of the account.devolutions.com visit from start to kick out!!

Still doing the auto sign out ive excluded all devolutions.com & .net domains from all my firewalls http & https decrypt and scan and Cisco Talos has the same exclusions then same for my browsers extensions all have the domains excluded in order to rule out one of those.

Thanks for your time I do appreciate any help i get for these issues....

JK
Devolutions Force Member (and Long time Devolutions Fan)

Clock9 days


Hi John,

If you could upload your audit profile here : https://devolutions.sharefile.com/filedrop, this would be wery helpfull
Fell free to add any network logs / console logs from your browser so we can have the best view around what's going on.

Thanks for reaching out. We are actively searching for what's causing your issue.

Richer Archambault

signaturesignature

Clock9 days

Richer

Ive uploaded a Fiddler capture of me clicking onto Devolutions online Database portal and then getting signed out, If you use Fiddler then sure you can open it. The lighthouse audit is really for SEO debugging purposes so i thought Fiddler capture would be better. Please delete the capture once done with it please as it might contain passwords!!

If you need anything else get back to me,

Thanks

JK
Devolutions Force Member (and Long time Devolutions Fan)

Clock8 days


Hi John,

Thanks for the fiddler capture, it is indeed very usefull! I think a got what's going on, I'm working on a fix right now and will let you know as soon as it is released!


Richer Archambault

signaturesignature

Clock8 days

Many thanks, let me know what the fix has been deployed so i can give it a try again.

Keep up the good work!

JK
Devolutions Force Member (and Long time Devolutions Fan)

Clock8 days