Forum / Remote Desktop Manager - Bug Report

Random App Crash often without any error message

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- here what i found in eventogs:


<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">


- <System>


<Provider Name="Windows Error Reporting" />


<EventID Qualifiers="0">1001</EventID>


<Level>4</Level>


<Task>0</Task>


<Keywords>0x80000000000000</Keywords>


<TimeCreated SystemTime="2019-10-09T14:05:40.099831000Z" />


<EventRecordID>36119</EventRecordID>


<Channel>Application</Channel>


<Computer>MATH-PC.home.lab</Computer>


<Security />

</System>



- <EventData>


<Data>1426192335636574883</Data>


<Data>4</Data>


<Data>APPCRASH</Data>


<Data>Not available</Data>


<Data>0</Data>


<Data>RemoteDesktopManagerFree.exe</Data>


<Data>2019.1.41.0</Data>


<Data>5d4374e2</Data>


<Data>StackHash_4ed2</Data>


<Data>10.0.18362.418</Data>


<Data>99ca0526</Data>


<Data>c0000374</Data>


<Data>PCH_B0_FROM_ntdll+0x000000000009CC14</Data>


<Data />


<Data />


<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4F47.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5459.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER546A.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5468.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5478.tmp.txt</Data>


<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_RemoteDesktopMan_dee67f892c877efe78a9ad40a98715b473cef7f_380cd40e_3287e413-a2b8-4b45-9427-d8b6cc8ba2d9</Data>


<Data />


<Data>0</Data>


<Data>1aa607eb-58e5-4ea6-8266-3ec7d8bd1dd6</Data>


<Data>268435456</Data>


<Data>909b9a634e9ffa3193cada5f7b00b2a3</Data>


<Data>0</Data>

</EventData>


</Event>

thanks to look into it

Clock10 days

Hello,

Unfortunately, this log from Event Viewer doesn't help that much because we are not able to see the faulting module.
Is there something else in Event Viewer?

What version of RDM are you running?

Are you operating RDM on Windows 10 1903?

Best regards,



Jeff Dagenais

signaturesignature

Clock10 days

Windows Version 1903 Build 18365.418
RDM Version 2019.1.41.0 64bit
.NET runtime v4.0.30319
.NET Version 4.7.2

the process just close randomly never had this problem before, started about 1-2week ago

Clock10 days

i got this one too when it crash



- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">


- <System>


<Provider Name="Application Error" />


<EventID Qualifiers="0">1000</EventID>


<Level>2</Level>


<Task>100</Task>


<Keywords>0x80000000000000</Keywords>


<TimeCreated SystemTime="2019-10-09T14:05:38.192590200Z" />


<EventRecordID>36118</EventRecordID>


<Channel>Application</Channel>


<Computer>MATH-PC.home.lab</Computer>


<Security />

</System>



- <EventData>


<Data>RemoteDesktopManagerFree.exe</Data>


<Data>2019.1.41.0</Data>


<Data>5d4374e2</Data>


<Data>ntdll.dll</Data>


<Data>10.0.18362.418</Data>


<Data>99ca0526</Data>


<Data>c0000374</Data>


<Data>00000000000f9269</Data>


<Data>271c</Data>


<Data>01d57ea208f5cc03</Data>


<Data>C:\Program Files (x86)\Devolutions\Remote Desktop Manager Free\RemoteDesktopManagerFree.exe</Data>


<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>


<Data>1aa607eb-58e5-4ea6-8266-3ec7d8bd1dd6</Data>


<Data />


<Data />

</EventData>


</Event>

Clock10 days

i checked the application logs inside RDM application and there's nothing
so the application might not be aware its crashing

Clock10 days

Hello,

Could you try to perform a .Net repair + SFC scannow has mentioned in this help article
https://help.remotedesktopmanager.com/troubleshooting_csf.htm

Best regards,



Jeff Dagenais

signaturesignature

Clock10 days

ok sfc is completed and reported corruption
my DISM reported errors with rebuild online

so i fixed the errors with DISM following this : https://www.wintips.org/fix-dism-0x800f081f-error-in-windows-10-8/
after this doing that KB and another sfc /scannow it successfully repaired the errors

i also repaired the .NET with the link provided

thanks pointing in the right direction, i will report back if i still have issues

Clock10 days

Hello,

Hope this will fix your issue.

Best regards,



Jeff Dagenais

signaturesignature

Clock9 days