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Shift key doesn't work over Apple Remote Desktop (Mac OS Catalina)

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Attempting to connect to a Mac Mini running Mac OS Catalina, the shift key does not work. The On-screen keyboard correctly reflects the shift button being pressed but when typing in other apps and password fields, the shift key doesn't change the characters as expected. I've tried from Windows 10 Home and Professional workstations. There doesn't appear to be any relevant information in the application logs.

Clock9 days

Hello,

I opened a ticket to our engineering department regarding the issue.
The ticket number is RDMW-3631.

On a side note, what version of RDM are you currently running?

Best regards,



Jeff Dagenais

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Clock7 days

2019.1.41, I'll submit diagnostics as well.

Clock6 days

Hello,

Thank you for the diagnostic. It has been added to the ticket.

Best regards,



Jeff Dagenais

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Clock5 days