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RDMF v2019.1.41.0 Cannot Register Software/Login

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I've downloaded the latest version of Remote Desktop Manager Free software by recommendation from a coworker. After launching I get the "Register the Application" window. I tried 'Use registration from Devolutions Cloud' - it hung the program. I haven't tried the Use serial option because I don't seem to have one. I logged into your site, checked my account, no 'My Serials' anywhere. I tried Register Later and then gone to File, Devolutions Account and clicked Sign-in, the software hangs again. I don't know what to do here. I've already uninstalled this and reinstalled with the same result.

Clock3 mths

Hello,

In order to have access to your RDM Free serial, you will need to go under the "My Serials" section of your Devolutions Account.
You can go to this location by using this link: https://customer-portal.devolutions.com/serials

Once you have found this serial, you will be able to use the "Use Serial" option from RDM. Do not hesitate to join our online chat if you require further assistance: https://devolutions.net/

Best regards,



James Lafleur

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Clock3 mths

Thanks James, the link worked and I was able to register the software.

Clock3 mths

Any thoughts on why trying to log into Devolutions Cloud freezes the software? I have the same issue, although the serial method above does work.

Clock13 days

Hello,

This kind of issues seem to occur more often when your internet traffic is managed by either an application on your workstation or your firewall directly.
In some cases, these scenarios seem to prevent the communication between RDM and your Devolutions Account, causing the application to freeze while trying to authenticate.

Since these scenarios greatly vary, we now recommend entering the serial directly in the application by going under Help -> Register Product.

Best regards,



James Lafleur

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Clock13 days

That would do it. We've got ZScaler MITM'ing all of our SSL/TLS traffic. Thanks for the quick reply!

Clock13 days

Same problems here with version 2019.2.14.0
Usability isn't a focus of this software, correct? Why not provide a link to the serial page? I had to search the forums to find this link as I also wasn't able to find a link to this site at https://account.devolutions.com/

At least I managed it now. "Great" start for using this software...

Clock6 days

Hello,
We have added a link in the registration dialog. This will be in the next minor release.

Regards

David Hervieux

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Clock6 days