I cannot connect to my remote machine

I have a license and I use the enterprise version. Thanks!

Hi Erick

Sorry to hear about the issue connecting.

The log file shows that the remote machine could not be resolved (that is, it couldn't be found by Wayk Den).

Is the remote machine a new installation, or was it working before?

Is the remote machine showing "Ready" and the green light for Wayk Den connectivity?

Thanks and kind regards,

Hi,

yes. the remote machine was on "Ready" mode. This used to work before. Any thoughts?

Hi,

What is the OS running on the remote machine ? Is it a windows machine with the wayk now msi installed ?

If the remote machine is a Windows with the msi installed, you can see if the service is running with that command :

>sc query wayknowservice

If it is not running, you can start it:

> net start wayknowservice

If it is running, you can try to restart it:

> net stop wayknowservice

> net start wayknowservice

Let me know if it helps.

Thanks and kind regards,

Hi,

I seems like it was always running. I restarted the service. I will connect from home later today and will let you know.

if it works, the my question will be why does it become unresponsive at one point?

Hi Erick,

The service could be unresponsive if it crashes for some reasons. To help us investigate the issue, you could activate the logs on the service. From an elevated command prompt :

> net stop wayknowservice

> wayk-now config --global logginglevel 1

> net start wayknowservice

And then the log file will be available in %PROGRAMDATA%\Wayk\Logs.

Let me know if the service restart fixed your issue. If it fixed, you could activate the log and send us logs if your service become unresponsive again in future. If it didn't fix, send me your service log, I will have a look to be sure that everything is fine with the service.

Thank you in advance

Best regards