Forum / Remote Desktop Manager - Support

layout view problems

  • Create an Issue
  • Cancel

In the print screens you can see that the line are not correctly displayed.
A layout reset didn't solve the problem.


I'v use version 2019.1.41.0 on a test machine and on the production machine I've version 14.1.3.0 on both the problem is there.

Can I get some help me to solve this problem.

picture.PNG
picture1.PNG
picture2.PNG
picture3.PNG
picture4.PNG
picture5.PNG
Clock3 mths

Hello,

Could you try deleting the .lyt files in %localappdata%\Devolutions\RemoteDesktopManager and then restart RDM?

Best regards,



David Grandolfo

signaturesignature

Clock3 mths

Hello,


deleting the .lyt files in %localappdata%\Devolutions\RemoteDesktopManager didn't solve it even when I delete everything in %localappdata%\Devolutions\RemoteDesktopManager

Clock3 mths

Hello,

Are you using a HDPI monitor?

Best regards,



Jeff Dagenais

signaturesignature

Clock3 mths

yes I use a hdpi monitor

Clock3 mths

Hello,

Could you go in File -> Options -> User Interface and try to check/uncheck the Disable display scaling on high dpi settings option.
Let us know if that help.

Best regards,



Jeff Dagenais

signaturesignature

Clock3 mths

It was unchecked so I checked the option but the problem is still there

Clock3 mths

Hello,

What your Windows display scaling setting looks like?

Best regards,



Jeff Dagenais

signaturesignature

Clock3 mths

Ls,


The Windows display scaling setting is set on 100% when I change it to 125% I don't have any problems

Clock3 mths

Hello,

Is it OK to use this scaling setting?

Best regards,



Jeff Dagenais

signaturesignature

Clock3 mths

Yes if I change the scaling settings then there are no problems

Clock3 mths