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Installing DPS, Cannot finish because OK button is disabled on "Backup Encryption Keys" dialog

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Here is where I'm stuck:

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Also it mentions a file? No matter what I enter in the password field I can't click OK

Thanks!

Daniel

Clock3 mths

OK I figured it out. Because of display scaling there's a field hidden somewhere. Pressing Tab and Spacebar a few times brought up a file save dialog. Consider this a bug report smile

Daniel

Clock3 mths

Also in the "Add User" dialog there is no OK button even after changing the display scaling to 100%

image

Clock3 mths

Hello,

I assigned this thread to one of our DPS experts, before she looks at the issue, could you give us the version of the console you are using?

Best regards,



David Grandolfo

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Clock3 mths

Hello,

About the two display issues, could you please provide the information about the remote connection display information you are using? We will try to reproduce this in our testing environment and ask the engineering team to have a look on this behavior.

For your information, the Backup Encryption Keys dialog should look like this one. And the filename is required in order to enable to OK button.

image

Best regards,



Érica Poirier

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Clock3 mths


Hi!

The DPS Console version is 2019.1.20.0 (Updated just before installing)
After I set my client's scaling to 100% and rebooted the server, it is now 100% on the server display too.

I connected to the server using Remote Desktop Manager, which was set to use Application DPI scaling (https://i.imgur.com/hjXzxfa.png) in compatibility options (because RDM also had scaling issues). The scaling options set for RDM apparently didn't apply to the RDP session, because the server desktop is still scaled up.

I did some more testing and found an option in RDM unter "Types / RDP / Advanced" called "Disable RDP scale factor (HDPI)" (https://i.imgur.com/CSKMzFr.png). After I enabled that, it worked regardless of the scaling value set on my client. But after disabling the option again, it still works now and I'm not able to reproduce the issue again. So it seems somehow enabling and then disabling that HDPI option in RDM fixed the issue.

Maybe you can reproduce it by setting your client scaling to something greater than 100%, leaving that RDM HDPI option at default and try to set scaling to "Application" in RDM compatibility settings. RDM should be at 100% but the remote desktop should be scaled up, and that's when DPS Console has the issue.

Also we are using an old version of RDM because we only have the DPS license now but that is not completely installed yet. Is there a way to update RDM with the DPS license without using DPS as a datasource? That would be useful for testing. As I understand it RDM is included with the DPS license, right?

Thank you!

regards, Daniel

Clock3 mths

Hello,

Thank you for the information. We will try to reproduce this and will let you know our findings.

For your information, the RDM license is not included in the DPS license. If you want to upgrade your RDM licenses, please contact our sales department at sales@devolutions.net.

If you need assistance to complete the DPS installation, as we offer a free remote session to all our customers, please send an email to ticket@devolutions.net to book an appointment.

Best regards,



Érica Poirier

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Clock3 mths