Forum / Remote Desktop Manager - Support

Red Cross in private vault after Windows 10 version 1903 upgrade

  • Create an Issue
  • Cancel


Hi,

After upgrading to Windows 10 version 1903 my private vault is crossed out. Strangely enough it is still 'functional' so if I happen to click at the right spot I can still access the item I clicked on.

Any ideas?

RDM Private Vault crossed out.PNG
Clock4 mths


Hello,


There are a few things that can be done to get rid of the red X.


The first would be to go to the Window tab and click Reset Layout. In most cases, that resolves red X issues.


If that doesn’t work, you can try to close RDM, then navigate to %localappdata% -> Devolutions -> RemoteDesktopManager and delete every file with the .lyt extension located there.


If neither of those methods does the trick, you will have to move the RemoteDesktopManager folder from localappdata to your desktop, then uninstall RDM, reboot your computer, reinstall RDM and move the RemoteDesktopManager folder back in its original place. Once you reopen RDM, the red X should be gone.


Best regards,



Gabriel Degrandpré

signaturesignature

Clock4 mths

Thanks. That fixed it!

Clock4 mths