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Upgrade screen always empty

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Somehow this upgrade screen is always empty. Not a huge problem but a bit silly, I guess. Any idea why?

DPS_UpgradeInstructions.png
Clock4 mths

Hello,

Could you confirm which version of DPS Console (not DPS Server) is running with? In the print screen below my version is 2019.1.14.0
Upgrade+screen

That being said, the issue could also because the server or internet explorer does not reach the internet.

Best regards,



David Grandolfo

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Upgrade_screen.png
Clock4 mths


Both server and console have version 2019.1.17.0.

IE is working fine if I open it on the server. It does have the 'Enhanced Security Configuration' enabled. Any URL I can check?

Clock4 mths

Hello,

Which version of Windows Server and Microsoft .Net Framework is used?

Best regards,



David Grandolfo

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Clock4 mths

Windows Server 2016, .NET (CLR) version 4.0

Clock4 mths

.NET CLR V4 has multiple Framework version. Could you confirm that the .Net Framework version installed is 4.7.2 ?

Best regards,



David Grandolfo

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Clock4 mths

Using https://docs.microsoft.com/en-us/dotnet/framework/migration-guide/how-to-determine-which-versions-are-installed I see 461814 so that's v4.7.2.

Clock4 mths

After a discussion with the engineering department, the next will be to do a fresh install of DPS.

A DLL issue could cause the issue, I suggest on the next upgrade, contact us, and we will perform a fresh install of DPS.

Best regards,



David Grandolfo

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Clock4 mths