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DPS settings reset

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Hello!

license key for DPS has run out/
they sent us a trial for 30 days (at the time of issuing the license renewal). when you enter it, all connection settings are reset. if you enter the settings by hand, they are not saved. Is this normal?

Clock2 mths


Hello,

What connection settings have been reset? Is it the DPS configuration that has been wiped out? Could you please send us a screen shot of this problem?


Best regards,



Érica Poirier

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Clock2 mths

Hello!

in all tabs it became empty. and if you register everything by hand, the settings are not saved

2.jpg
Clock2 mths

Hello,

Thanks for the screen capture. the issue itself is that the console is unable to read / save the IIS Web.Config file.
We can see this when implementing a HA and/or load balancer as the encryption key from the console has to be exported from the latter installation on the first one...
Also, it might happen when a Web application has been moved from a server to another and the Web.config file was encrypted.

Have you performed any manipulation on the file system or the installation?

That said, the quickest way to fix this is to wipe the web site and reinstall it.
in a few steps :
- Stop the instance (DPS Conlse -> Set offline)
- Uninstall the scheduler service
- Delete the instance from the console
- Make sure there is no traces of the web app in the File explorer
- Reinstall

Thanks for keeping us in touch, sorry for the inconvenience.


Best regards,




Alex Belisle

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Clock2 mths


I changed only the license key. he didn’t do anything else. before the change, everything worked (
I’ll try to reinstall tomorrow.

Clock2 mths

Hello,

Thanks for the response, again we're sorry for the inconvenience,
If you need assistance, contact us via ticket@devolutions.net, it will be our pleasure to.

Thanks for keeping us posted,


Best regards,



Alex Belisle

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Clock2 mths