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Application crash when launchin ICA Session

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Hi,

im using RDM Enterprise Trial 5.6.2.0 in Windows 7 64bit and Citrix Presentation Server Client 10.200.2650
When i try to establish a ICA connection out of RDM, the application crashs.

In app evt log there ist an application error like this:
Name der fehlerhaften Anwendung (Name of faulty application) : RemoteDesktopManager.exe, Version: 5.6.2.0, Zeitstempel: 0x4adb6106
Name des fehlerhaften Moduls (name of faulty module): MSVCR80.dll, Version: 8.0.50727.4927, Zeitstempel: 0x4a2752ff
Ausnahmecode (exception code): 0xc0000005
Fehleroffset (error offset): 0x000201db
ID des fehlerhaften Prozesses: 0x12a4
Startzeit der fehlerhaften Anwendung: 0x01ca5898b3abd7bf
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Devolutions\RemoteDesktopManager\RemoteDesktopManager.exe
Pfad des fehlerhaften Moduls: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVCR80.dll


Once i got this message:

COMException - Es wurde versucht, einen Registrierungsschlüssel einem unzulässigen Vorgang zu unterziehen, der zum Löschen markiert wurde. (Ausnahme von HRESULT: 0x800703FA)
(its a german System, the upon line means something like: You tried to make some impermissible things with a reg key wich is marked to be deleted)

bei System.Windows.Forms.UnsafeNativeMethods.CoCreateInstance(Guid& clsid, Object punkOuter, Int32 context, Guid& iid)
bei System.Windows.Forms.AxHost.CreateWithoutLicense(Guid clsid)
bei System.Windows.Forms.AxHost.CreateWithLicense(String license, Guid clsid)
bei System.Windows.Forms.AxHost.CreateInstanceCore(Guid clsid)
bei System.Windows.Forms.AxHost.CreateInstance()
bei System.Windows.Forms.AxHost.GetOcxCreate()
bei System.Windows.Forms.AxHost.TransitionUpTo(Int32 state)
bei System.Windows.Forms.AxHost.CreateHandle()
bei System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
bei System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
bei System.Windows.Forms.AxHost.EndInit()
bei Devolutions.RemoteDesktopManager.Frames.Embedded.FreEmbeddedCitrix.InitializeComponent()
bei Devolutions.RemoteDesktopManager.Frames.Embedded.FreEmbeddedCitrix..ctor(EmbededConnectionResult aEmbededConnectionResult)
bei Devolutions.RemoteDesktopManager.Business.Connectors.EmbeddedCitrixConnector.CreateFrame(EmbededConnectionResult aResult)
bei Devolutions.RemoteDesktopManager.Business.Connectors.EmbeddedConnector.Connect(Connection aConnection, OpenConnectionMode aOpenConnectionMode)
bei Devolutions.RemoteDesktopManager.Managers.ConnectionManager.OpenConnection(Connection aConnection, OpenConnectionMode aOpenConnectionMode)
bei Devolutions.RemoteDesktopManager.Forms.FrmMain.OpenConnection(Connection[] aCurrentConnections)
bei Devolutions.RemoteDesktopManager.Frames.ConnectionViews.FreConnectionTreeView.tvList_NodeMouseDoubleClick(Object sender, TreeNodeMouseClickEventArgs e)
bei System.Windows.Forms.TreeView.OnNodeMouseDoubleClick(TreeNodeMouseClickEventArgs e)
bei System.Windows.Forms.TreeView.WndProc(Message& m)
bei Devolutions.Private.Controls.TreeViewXP.WndProc(Message& message)
bei System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
bei System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
bei System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Any Ideas?

Regards
Sebastian

P.S: im still in hearings with by boss to buy this great tool.

RDM 13.0.6.0
MS SQL 2016 DataSource
4450 Session entries

Clock11 yrs

Hi,
It's the first time I see this error, do you have ZenApp installed ?

David Hervieux
Devolutions inc.

David Hervieux

signaturesignature

Clock11 yrs

Hi,
Here is the error I got when ZenApp is not installed

COMException - Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG))

at System.Windows.Forms.UnsafeNativeMethods.CoCreateInstance(Guid& clsid, Object punkOuter, Int32 context, Guid& iid)
at System.Windows.Forms.AxHost.CreateWithoutLicense(Guid clsid)
at System.Windows.Forms.AxHost.CreateWithLicense(String license, Guid clsid)
at System.Windows.Forms.AxHost.CreateInstanceCore(Guid clsid)
at System.Windows.Forms.AxHost.CreateInstance()
at System.Windows.Forms.AxHost.GetOcxCreate()
at System.Windows.Forms.AxHost.TransitionUpTo(Int32 state)
at System.Windows.Forms.AxHost.CreateHandle()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.AxHost.EndInit()
at Devolutions.RemoteDesktopManager.Frames.Embedded.FreEmbeddedCitrix.InitializeComponent()
at Devolutions.RemoteDesktopManager.Frames.Embedded.FreEmbeddedCitrix..ctor(EmbededConnectionResult aEmbededConnectionResult)
at Devolutions.RemoteDesktopManager.Business.Connectors.EmbeddedCitrixConnector.CreateFrame(EmbededConnectionResult aResult)
at Devolutions.RemoteDesktopManager.Business.Connectors.EmbeddedConnector.Connect(Connection aConnection, OpenConnectionMode aOpenConnectionMode)
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.OpenConnection(Connection aConnection, OpenConnectionMode aOpenConnectionMode)
at Devolutions.RemoteDesktopManager.Forms.FrmMain.OpenConnection(Connection[] aCurrentConnections)
at Devolutions.RemoteDesktopManager.Frames.ConnectionViews.FreConnectionTreeView.tvList_NodeMouseDoubleClick(Object sender, TreeNodeMouseClickEventArgs e)
at System.Windows.Forms.TreeView.OnNodeMouseDoubleClick(TreeNodeMouseClickEventArgs e)
at System.Windows.Forms.TreeView.WndProc(Message& m)
at Devolutions.Private.Controls.TreeViewXP.WndProc(Message& message)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

I will show a message if the application is not installed.

David Hervieux
Devolutions inc.

David Hervieux

signaturesignature

Clock11 yrs

And by the way, you can request another trial if you need more time.

David Hervieux
Devolutions inc.

David Hervieux

signaturesignature

Clock11 yrs

dhervieux wrote:

Hi,
It's the first time I see this error, do you have ZenApp installed ?

David Hervieux
Devolutions inc.

No, i have no ZenApp installed. Should i? You don´t mean XenApp, dont you?

Greets
Sebastian

RDM 13.0.6.0
MS SQL 2016 DataSource
4450 Session entries

Clock11 yrs

Hi,
Sorry, yes XenApp. Yes it's required because it will install the required ActiveX. A message is missing

David Hervieux
Devolutions inc.

David Hervieux

signaturesignature

Clock11 yrs

Hi David,
i don´t get it work with Citrix Client 10.200.2650. Which Client Versions are supported/tested?

Regards
Sebastian

RDM 13.0.6.0
MS SQL 2016 DataSource
4450 Session entries

Clock11 yrs

Hi,
I only tested with the version 11, do you have the same error message or another one ? Can you post it please ?

David Hervieux
Devolutions inc.

David Hervieux

signaturesignature

Clock11 yrs

Hi,
i just installed version 11.2 and it works!

Thank you very much!

Regards
Sebastian

RDM 13.0.6.0
MS SQL 2016 DataSource
4450 Session entries

Clock11 yrs

Great,
I glad that it's now working

David Hervieux
Devolutions inc.

David Hervieux

signaturesignature

Clock11 yrs