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Scheduler Service not starting

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While evaluation we try to start the scheduler Service without any success. We also tried to uninstall and install again - same issue. The service was installed using the LOCAL SYSTEM Account.
Any help regarding getting the service to start I would be very appreciate.

2019+06+18+07+16+39+Window

BR
Andreas

2019-06-18 07_16_39-Window.png
Clock6 mths

Hello,

We recommend using a specific account for the scheduler service. In this help topic (https://devolutions.atlassian.net/servicedesk/customer/portal/1/article/573145123) you can find further information regarding the VaultSchedulerService account that we suggest.

We detail the description and information for AD infrastructure or non-domain infrastructure.

Best regards,



David Grandolfo

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Clock6 mths

David,

the link provided to Jira does not function properly. I get a entry page without any content related to scheduler services. Could you please check the link?

Clock5 mths


Hello,

Could you please try this link instead?
https://devolutions.atlassian.net/servicedesk/customer/kb/view/573145123

If you cannot reach that page, you may have to create an account on our support web portal here.
https://devolutions.atlassian.net/servicedesk/customer/portal

Best regards,



Érica Poirier

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Clock5 mths

Hi Érica,

the new link only provides information about account types but does not explain how to setup the scheduler service using a special account. I remember a faq page where these steps were exactly described, also more details on the account being used. (Member of.. etc)

Clock5 mths


Hello Andreas,

The page you mention was the old method to configure the Scheduler. Now you just have to set the domain account in the Log On tab of the DevolutionsSchedulerService in the computer's Services.

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Best regards,



Érica Poirier

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Clock5 mths

Hi Érica,

thanks so far, this worked for me, but have to keep in mind that the service user needs appropriate rights on the database server.

Regards,

Clock5 mths


Hello,

Thank you for your feedback and glad that it's working. And you are right that the account configured in the DevolutionsSchedulerService needs specific permissions on the database.

@everyone, if you want to get the required permissions for the service account, please send an email to ticket@devolutions.net.


Best regards,



Érica Poirier

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Clock5 mths