Forum / Remote Desktop Manager - Support

Cannot open RDM free after update

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Since I can launch the app, but not sign I can provide the screenshot.

RDM_Diag.jpg
Clock5 days

And what about the Right click?

Regards

David Hervieux

signaturesignature

Clock5 days

Could you also check if TLS 1.2 is enabled in the Internet Properties?

TLS13

David Hervieux

signaturesignature

TLS13.png
Clock5 days

RDMFree 2019.1.32.0 should have the potential fix and is available to download at the moment.

https://cdn.devolutions.net/download/Setup.RemoteDesktopManagerFree.2019.1.32.0.exe

Best regards,

Alexandre Roy

signaturesignature

Clock12 hrs

Still getting blank screen when trying to log in using account. See attached.

Diag.jpg
Error.jpg
Clock12 hrs

Could you click on the Diagnostic button in the header? We have added some logging.

Regards

David Hervieux

signaturesignature

Clock6 hrs