Forum / Remote Desktop Manager - Support

Cannot open RDM free after update

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Since I can launch the app, but not sign I can provide the screenshot.

RDM_Diag.jpg
Clock3 mths

And what about the Right click?

Regards

David Hervieux

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Clock3 mths

Could you also check if TLS 1.2 is enabled in the Internet Properties?

TLS13

David Hervieux

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TLS13.png
Clock3 mths

RDMFree 2019.1.32.0 should have the potential fix and is available to download at the moment.

https://cdn.devolutions.net/download/Setup.RemoteDesktopManagerFree.2019.1.32.0.exe

Best regards,

Alexandre Roy

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Clock3 mths

Still getting blank screen when trying to log in using account. See attached.

Diag.jpg
Error.jpg
Clock3 mths

Could you click on the Diagnostic button in the header? We have added some logging.

Regards

David Hervieux

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Clock3 mths

Hello,

Found 2 way that affect this prompt and result in a blank screen.

1. make sure your computer doesn't go through some sort of proxy, or even the application.

2. Active scripting in Internet option > Security > Custom > Active Scripting <-- Make sure this is enabled.

Hope this solved your issue.

Best regards,

Alexandre Roy

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Clock3 mths

My system goes through a proxy as most business systems do. Bypassing it is not an option. Also, the Internet Options are controlled by group policy and cannot be modified. I would recommend a more corporate friendly solution for your new logon feature or a work around. I think you will handicap a lot of users with thee restrictions as companies lock down end users machines.

Clock3 mths

@Bruce_harris,

We are still investigating what the problem could be. We still don't know why it does not work for you. Could you send me the content of the diagnostic please (button in header of the login page)?

Regards


David Hervieux

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Clock3 mths

Screen is blank, see attached.

Diag 2.jpg
Clock3 mths

Thank you. We will try to add more details.

Regards

David Hervieux

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Clock3 mths

Still not working:


AggregateException - One or more errors occurred.

at Devolutions.RemoteDesktopManager.RDMOProxy.RDMOWebApiClient.Login(String datasourceID, Boolean forcePromptLucid, String source)
at Devolutions.RemoteDesktopManager.Managers.RDMOManager.c4695ce5e71700cb310a512355b140e18()
at Devolutions.RemoteDesktopManager.Managers.RDMOManager.Login()
at Devolutions.RemoteDesktopManager.Managers.MainFormManager.AfterFirstLoad(Boolean processAutoOpen)
at Devolutions.RemoteDesktopManager.Forms.FrmMainRibbonBase.AfterFirstLoad()
at System.Windows.Forms.Timer.OnTick(EventArgs e)
at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

------------------- INNER -----------------------

InvalidOperationException - Error loading discovery document: Error connecting to https://login.devolutions.com/.well-known/openid-configuration: Forbidden

at IdentityModel.OidcClient.OidcClient.<EnsureProviderInformationAsync>d__17.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at IdentityModel.OidcClient.OidcClient.<EnsureConfigurationAsync>d__16.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at IdentityModel.OidcClient.OidcClient.<LoginAsync>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Devolutions.IdentityModel.DevolutionsAuthenticationContext.<AcquireTokenAsync>d__24.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Devolutions.Cloud.ApiWrapper.CloudWebClient.c3fab3a446f93687a968871e86b879292.cdd9413733e061325b4d6c2f49c67128f.MoveNext()

------------------- AGGREGATE -----------------------

InvalidOperationException - Error loading discovery document: Error connecting to https://login.devolutions.com/.well-known/openid-configuration: Forbidden

at IdentityModel.OidcClient.OidcClient.<EnsureProviderInformationAsync>d__17.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at IdentityModel.OidcClient.OidcClient.<EnsureConfigurationAsync>d__16.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at IdentityModel.OidcClient.OidcClient.<LoginAsync>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Devolutions.IdentityModel.DevolutionsAuthenticationContext.<AcquireTokenAsync>d__24.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Devolutions.Cloud.ApiWrapper.CloudWebClient.c3fab3a446f93687a968871e86b879292.cdd9413733e061325b4d6c2f49c67128f.MoveNext()

Clock2 mths