Forum / Devolutions Password Hub - Support

Need Master Key?

  • Create an Issue
  • Cancel

It's asking for a master key, but I never created one. When clicking on "Forgot your key?" it then says you have to be re-invited. Was this key listed somewhere in an email? I did receive an email titled "Devolutions Hub - Welcome", but all the body said was "See HTML Version". There was nothing to click on.

Clock25 days

Hi,

We discovered some issue with our company provisionning mechanism. The HTML content was not sent along in the Welcome E-mail. Unfortunately, there is no way to recover the initial master key at this point. What I can offer you is to delete the last attempt (this way you could reuse the same name/domain) and provide a new invitation code that will allow you to spin up a new company.

We are sorry for the inconvenience.


Simon Chalifoux

signaturesignature

Clock25 days

Works for me.

Clock25 days

Hi,

The previous attempt has been cleared. You can go ahead and create your company again with the invitation code we just sent you by e-mail.

Let us know if you encounter any issue.

Thank you

Simon Chalifoux

signaturesignature

Clock25 days