Forum / Remote Desktop Manager - Bug Report

Connectwise Control Duplicate Names

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It appears that when using the Connectwise Control plugin if you have devices with duplicate names, it always attempts to connect to the first one on the list. See the attached screenshot. We have several customers with servers named FS01. I can't tell which location they are in on Connectwise Control. I think it's selecting the first one it finds.

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Clock5 days

Hello,

At the moment RDM and the Connectwise extension cannot differentiate between which of the servers you want to connect to unless the name is unique.
Could you let us know what identifies each of these servers, visually? A screenshot would be helpful.

It should be possible to change this but we'll have to investigate what we need to change on the extension's side, which may take some time.

Regards,

Hubert Mireault

signaturesignature

Clock5 days

It's by organization in the console.

image


Hubert Mireault wrote:

Hello,

At the moment RDM and the Connectwise extension cannot differentiate between which of the servers you want to connect to unless the name is unique.
Could you let us know what identifies each of these servers, visually? A screenshot would be helpful.

It should be possible to change this but we'll have to investigate what we need to change on the extension's side, which may take some time.

Regards,

Clock5 days

Thank you for the information. We'll see what we can do to support this.

Regards,

Hubert Mireault

signaturesignature

Clock4 days