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VPN issue with Management Tools => Remote management

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Hello,

we have a small issue regarding the VPN and the Remote management feature.

The session is configured to inherited the VPN settings. This works fine for the session (RDP) itself but not for the Remote management.

If you open the remote management URL, the VPN connects fine, but after closing the VPN stays.

The VPN on the parent folder is configured like this:
Open: Connect if unable to ping/scan
Close: Confirm disconnect

We've tested this behaviour in 14.1.3.0 and 2019.1.17.0

Regards,
Min

Clock7 mths

Hey Min!

I have opened a ticket to our engineering department regarding this.
The ticket number is RDMW-2617.

Best regards,



Jeff Dagenais

signaturesignature

Clock7 mths

Hi Min and Jeff,

Any update on this case?
We see almost the same thing; connecting to a session (web or RDP) goes fine and opens up the VPN, but disconnecting does not always give a prompt for VPN disconnect. Sometimes it does, sometimes it doesn't.
We use a variety of both VPN types Custom (with a powershell script) and Microsoft VPN (with a rasphone.pkb file).


Running 2019.1.21.0 currently and had it for a while now (also in older versions).
Enterprise Edition with Microsoft SQL.
Several users and several computers have the same issue.

Thanks!
Sander

Clock6 mths

Hello,

The ticket opened to our engineering department is still open.

I will contact them to increase the priority on this issue.

Best regards,



Jeff Dagenais

signaturesignature

Clock6 mths

Hi Jeff,

Any update on this?

Sander

Clock2 mths

Hello,

This is still on our backlog.
I have contacted our engineering department so that they can provide me the exact status of this issue.

I'll keep you post.

Sorry for the delay.

Best regards,



Jeff Dagenais

signaturesignature

Clock2 mths

@sander02,

I had a chat with our engineering department and we would like to investigate further your issue.

What version of RDM are you currently running?

Is it possible for you to send us a small video of the issue?

Best regards,



Jeff Dagenais

signaturesignature

Clock27 days