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Unable to use RDM after migration: Can't authenticate with biometrics

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Because of my mac has to visit apple for the next 5 days to get a new keyboard, i temporary moved to another mac using the migration tool. Now i can not start the Remote Desktop Manager. I always get the message: "Can't authenticate with biometrics. Biomety is not available on this device." ... ok, i know, that this temporary mac has no TouchId, but it even dont let me type my password! What do i have to do, to enable password authentication?

I just switched ProtectWithFingerprint from true to false, but with no success:


It is still trying to use the non existing TouchId

Clock11 mths


Could you try to rename your configuration file from RemoteDesktopManager.cfg to RemoteDesktopManager.old and restart RDM Mac?

Best regards,

Jeff Dagenais

Happy Holiday Season!
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Clock11 mths

Thanks, removing the cfg solved the issue.

Clock11 mths