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Quick Connect Not Reliable Changing Session Type

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I've been having a problem for the last few weeks with Quick Connect. 9 times out of 10, when I try to change the session type (doesn't matter what I'm changing from/to), there is either a delay of around 10 seconds before the type changes or the type doesn't change at all. I have to keep going in and changing it and eventually it will take effect. It doesn't matter if there's text in the QC field. This has persisted across at least three different versions (I'm running 14.1.0.0 right now).

Clock9 mths

Hello,
Is it possible to do a small video?

Regards

David Hervieux

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Clock9 mths

Sure - here you go. https://www.dropbox.com/s/fnz7434025cnv1u/IMG_0779.MOV?dl=1

Clock8 mths

Hello,

I could see that when you change from RDP to VNC that the icon doesn't change. Could you just move your mouse over the RDP icon and let me know if it switches back to VNC (the one you selected)?

I was able to reproduce this visual issue, it looks like we refresh on the mouse over.

I perform my test in RDM 14.1.1 64 bit.

Best regards,



David Grandolfo

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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Clock8 mths

Just tried this again, and what I'm seeing now is that if I change from one type to another, the icon doesn't change until I hover over it again. I believe this is what you're describing as well.

Clock8 mths

Hi,

Thanks for this confirmation, I will be in touch with the engineering department tomorrow. I want to confirm if we refresh only with a mouse over or if we could add/force the refresh.

Best regards,



David Grandolfo

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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Clock8 mths

Hi,

I had a chat with the engineering department and this is an issue. We will probably add a refresh timer after switching the session type.

Best regards,



David Grandolfo

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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Clock8 mths

Unfortunately this problem is back. I'm on 14.1.0.0. As an aside, I'm not sure why I would need to hover over the icon to get it to change anyways - why doesn't the click event on the entry in the menu causing the QC type to change?

Clock5 mths

Hello,

The issue is solve in RDM 14.1.2 and above. Could you update to the latest version of RDM 14.1.3?


You can download it at https://remotedesktopmanager.com/home/download

Best regards,



David Grandolfo

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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Clock5 mths

David Grandolfo wrote:

Hello,

The issue is solve in RDM 14.1.2 and above. Could you update to the latest version of RDM 14.1.3?


You can download it at https://remotedesktopmanager.com/home/download

Best regards,


Just had this happen with 14.1.3.0. upset

Clock4 mths

Hello,

Are you a single user of RDM in your organization?

If yes, maybe you can try to use RDM 2019.1.17.0 and see if the problem occurs in that version or not
https://remotedesktopmanager.com/home/download#Beta

Best regards,



Jeff Dagenais

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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Clock4 mths

Jean-Francois Dagenais wrote:

Hello,

Are you a single user of RDM in your organization?

If yes, maybe you can try to use RDM 2019.1.17.0 and see if the problem occurs in that version or not
https://remotedesktopmanager.com/home/download#Beta

Best regards,


Just installed it. I'll let you know if it happens again. I'm hoping it's fixed because it's a PITA!

Clock4 mths

Sorry guys, not fixed.

Clock2 mths

Hello,

Could you post a new video demonstrating the issue with the lastest release of RDM?

Best regards,



Jeff Dagenais

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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Clock2 mths

Sorry for the delay. Here's the new video.

Clock10 days

Hello,

I delete the dropbox link you sent us for security reason.

First, please remove this shared, if you need help please let me know I will send you a Dropbox help topic URL for that.

If we return to the issue, please use the secure link below to send us the requested file(s);
https://devolutions.sharefile.com/filedrop

Best regards,



David Grandolfo

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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Clock9 days

Thank you - I have no idea how that happened, as I copied the link to the file from the context menu. I deleted the link and just tried to reproduce the behavior and was unable to.

In any event, I uploaded the video using your service.

Clock9 days

We received the video, we are currently investigating.

Best regards,



David Grandolfo

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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Clock9 days

Hello,

I test with RDM 2019.1.41.0 and the icon change immediately. Could you try to delete the .lyt in %localappdata%\Devolutions\RemoteDesktopManager

Best regards,



David Grandolfo

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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Clock8 days