Macro to record Helpdesk number and record in Log Comment

toby
Posts: 11

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Hello,
Is it possible to prompt a user before logging onto a server the Helpdesk Call number and then to record this call number in the Log Comments?

Maurice Cote
Posts: 2203

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Hello,

Properties of sessions -> Logs -> Prompt for comment on open, which will allow you to enter a comment

You can make it mandatory by ticking Open comment is required.

https://help.remotedesktopmanager.com/entrytypes_logs.htm

We do have a feature coming to integrate with ticketing systems, but AFAIK it would be only in our Privileged Access Management features of our Devolutions Password Server.

Best regards,