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Hello,
Is it possible to prompt a user before logging onto a server the Helpdesk Call number and then to record this call number in the Log Comments?
Clock6 mths
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Hello, Properties of sessions -> Logs -> Prompt for comment on open, which will allow you to enter a comment
You can make it mandatory by ticking Open comment is required.
https://help.remotedesktopmanager.com/entrytypes_logs.htm
We do have a feature coming to integrate with ticketing systems, but AFAIK it would be only in our Privileged Access Management features of our Devolutions Password Server. Best regards,
Maurice Côté 
Clock6 mths
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