Macro to record Helpdesk number and record in Log Comment

TOBY Te RUPE
Posts: 11

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Hello,
Is it possible to prompt a user before logging onto a server the Helpdesk Call number and then to record this call number in the Log Comments?

Maurice Cote
Posts: 2166

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Hello,

Properties of sessions -> Logs -> Prompt for comment on open, which will allow you to enter a comment

You can make it mandatory by ticking Open comment is required.

https://help.remotedesktopmanager.com/entrytypes_logs.htm

We do have a feature coming to integrate with ticketing systems, but AFAIK it would be only in our Privileged Access Management features of our Devolutions Password Server.

Best regards,

Customers that use Devolutions Server are provided free remote sessions for performing upgrades. Please send a request to the Devolutions Service Desk to get the process started.