Forum / Password Vault Manager - Support

Mobile App can't connect to the data source

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Hello, we have PVM running on a cloud MySQL server. Our desktop clients are still able to connect and access the passwords in the database. But our iOS apps get an error, "Unable to Connect to your Data Source".

However, when I edit the data source in the app, Test Host and Test Schema are both successful.

The mobile app is version 4.5.3 and the desktop application is version 10.0.0.0

Clock2 mths

Hello,

This issue has been resolved internally and the version containing the fix should be available in a week approximately.

Best regards,



Jeff Dagenais

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Clock2 mths

Great, thanks!

Clock2 mths

Hello,

I received the iOS App update earlier this week. I am still unable to connect the mobile app to my data source using either of my user accounts that I have setup for PVM. When I put the credentials in, Test Host and Test Schema are both successful, I'm able to select the correct Database name (so I assume that means I'm getting authenticated properly), but then when I go out to view the passwords stored in my Vault, it says there's an error connecting to the data source.

Clock26 days

Hello,

Could you post a screenshot of the error that you receive on iOS?

Your data source is MySQL right? Is it hosted on-premise or in the cloud?

Best regards,



Jeff Dagenais

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Clock26 days

Technically it is MariaDB, I always forget there's a difference there, but yeah, I've got it hosted on a DigitalOcean server. Also, the data source settings are still working on my desktop environment.

IMG_3533.JPG
Clock26 days

Hello,

Our engineering department has performed a fix that should resolve your issue.

This should be available in the next release of PVM iOS.

Best regards,



Jeff Dagenais

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Clock21 days

Glad to hear that! We'll keep an eye out for it and let you know if we continue having problems. Thanks!

Clock21 days

Just wanted to follow up, our impacted users received the update from the App Store yesterday and it corrected the problem, thank you!

Clock6 days