Forum / Remote Desktop Manager - Support

Regular/super users not able to import in root

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Hi all,

I am trying to provide a small group of users more security permissions in Devolutions RDM, lets call them key users. Thinks that they should be able to do are among other import items and add item in Root of a repository/data source.

I have added an Active Directory security group in RDM and tried setting the needed permissions in Role Management screen, Root (Settings) screen and Data Source Permissions. No mater what I set, a user is not able to import or create new items in the root. The only way to add items to root is to promote a user to Administrator privileges.

Also, I was wondering why are there so many places where I can change the permissions for the same item? It's possible to set the same settings in 3 different places.

Clock6 mths


which RDM version do you use? Which datas source?

It should work if you

  • create an User
  • create or use a Role (Priviliges Import = Allowed)
  • assign the User to this Role
  • Administration => Root (Settings) => Security => Permissions
  • set Add in Root to Custom and add the Role
If I'm not wrong the permission pyramid looks like following

Data Source Permissions
Root (Settings)

So the steps above should work when in

  • Data Source Permissions the Import permission is set to Default or Custom and the Role assigned
  • Data Source Permissions Add in Root permission is set to Default or Custom and the Role assigned
You could assign the permissions also on the Data Source Permission level only and set in Root (Settings) to Default

If the User have RDM already open, CTR+F5 to force the changes - now the Add in Root permission should be available for the User(s) with the attached Role

Tested it on RDM on a SQL data source and it worked as expected


Clock6 mths

Hi there,

I know that this ticket is quite old, my apologies for not handeling it sooner. No matter what I try, I am not able to allow a regular user to add something to root or to allow to import to root. I have tried different options and configurations but no luck. I am testing this on the new DPS 6.0 and RDM 14.

Is there a possibility to do a remote session? I can provide screenshots if needed of the configuration.

Clock4 mths


Sure we can do a remote session and help you configure your permissions. Please send an email to and we will send you our online calendar to book an appointment.

Best regards,

Érica Poirier


Clock4 mths

Thank you very much for such a fast reply. I will send an email.

Clock4 mths