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RDM frequently stops responding

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Hello,


I'm having a problem with RDM frequently stops responding. I have to wait few seconds before it becomes available again.


Is there anyway to fix this issue? My RDM is version 13.6.7.0 64-bit and I'm using SQL Express database with Devolutions Password Server.


Regards,
Tong

Clock3 mths

Hello,

What version of Password Server are you running?

Could you also go in Help -> Diagnostic and send us this report please.

Let me know when it's done.

Best regards,



Jeff Dagenais
Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 25th, 2018, to January 1, 2019, inclusively.

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Clock3 mths

Hi,


The Devolution Password Server version is 5.0.2.0. I just send you the Diagnostic.


Thank you for your help.


Best Regards,
Tong

Clock3 mths

Hello,

Thank you for the report.

I suspect that the issue occurs because with RDM 13.6.7.0, you should use DVLS 5.1.1.0.

Is it possible for you to upgrade DVLS?
https://helpserver.devolutions.net/upgrade_rdms.htm

We can schedule a free remote session with you if you would like us to do this together. If it's the case, just send us an email at ticket@devolutions.net.

Best regards,



Jeff Dagenais
Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 25th, 2018, to January 1, 2019, inclusively.

signaturesignature

Clock3 mths