Forum / Remote Desktop Manager - Support

RDM frequently stops responding

Hello,


I'm having a problem with RDM frequently stops responding. I have to wait few seconds before it becomes available again.


Is there anyway to fix this issue? My RDM is version 13.6.7.0 64-bit and I'm using SQL Express database with Devolutions Password Server.


Regards,
Tong

Clock4 days

Hello,

What version of Password Server are you running?

Could you also go in Help -> Diagnostic and send us this report please.

Let me know when it's done.

Best regards,



Jeff Dagenais

signaturesignature

Clock3 days

Hi,


The Devolution Password Server version is 5.0.2.0. I just send you the Diagnostic.


Thank you for your help.


Best Regards,
Tong

Clock3 days

Hello,

Thank you for the report.

I suspect that the issue occurs because with RDM 13.6.7.0, you should use DVLS 5.1.1.0.

Is it possible for you to upgrade DVLS?
https://helpserver.devolutions.net/upgrade_rdms.htm

We can schedule a free remote session with you if you would like us to do this together. If it's the case, just send us an email at ticket@devolutions.net.

Best regards,



Jeff Dagenais

signaturesignature

Clock2 days