Forum / Remote Desktop Manager Mac - Support

Mac client issue with Logs

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We have a couple of sessions where whe have enabled the 'prompt for comment on open' has been enabled.
Besides this, we enabled the 'Warn if already opened'

This works well for all colleagues working on Windows, they can view the logs and get a notification if someone is already using the session.
We have one collegue working on OSX that does not get a notification if someone already has the session open. He can't see the logs in general either.

Permissions on the database and in the application are the same as the other colleagues.

any idea how we can fix this?

Clock2 yrs


Firstly, I would like to inform you that your thread has been moved into the RDM Mac support section.

Secondly, I would need the following information's so I can start my investigation;

  • What version of RDM Windows are you running?
  • What version of RDM Mac are you running?
  • What type of data source are you using?
Best regards,

Jeff Dagenais

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.


Clock2 yrs

Hey Jeff, thanks for the response.

Windows RDM: 64-bit
Mac RDM:

we have mysql for datasource

Clock2 yrs

Hi Cedric,

The issue as been found and resolved. There was a bug in the reading of session logs in MySQL data source.

This will be available in the next release of RDM Mac.

Best regards,

Xavier Fortin


Clock2 yrs

Xavier, thanks for the quick intervention!
Looking forward to the next release on OSX

Clock2 yrs

This issue has been resolved in the latest version for OSX
thnx for the fix!

Clock2 yrs