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Roboform Unable To Retrieve Roboform Credential

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Hi Team,

My Testing Version RDM 13.6.2.0. X64.

Roboform my credential repository not provide credentials.

Error: Unable To Retrieve Roboform Credential

Settings 1.png
Settings 2.png
Error 1.png
Clock8 mths

Hello,

What version of Roboform do you use?


Best regards,



Mark Beausejour

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Clock8 mths

Hi Mark,

version info attach.

Thanks.

Roboform Version.PNG
Clock8 mths

Hello,

Thank you for the details.

I will have a look at this with my team and let you know when I find something.


Best regards,



Mark Beausejour

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Clock8 mths

Hello,

Just to let you know that I have assigned your case to our engineering department for further investigation.

Thank you for your patience.

Best regards,



Mark Beausejour

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Clock8 mths

Hello,

Could you please send us the logs in Help -> Application Logs so we can have a look?


Best regards,



Mark Beausejour

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Clock8 mths

Hi Mark,

RemoteDesktopManager64.log.db
RemoteDesktopManager6412.07.2018.log
logs1.xml
Clock8 mths

Hello,

Thank you for the files.

I will transfer this to our engineers for analysis.


Best regards,



Mark Beausejour

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Clock8 mths

Hi,

We added logging options to RoboForm. To enable them you need to select a file path in File>Options>Types>Credentials>RoboForm (I've attached an image showing where the option is). If you could send me a private message with these logs to help us diagnose the issue.

Regards

Samuel Baker

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RoboForm Log.png
Clock8 mths

Hello there,

I can not see this.

Do I need to install the new version?

rdp_credentials_logs.PNG
Clock8 mths

Hi,

Yes sorry I forgot to mention this will only be available in the next patch.

Samuel Baker

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Clock8 mths

I am waiting,

Best regards.

Clock8 mths

Hi Team,

Version 13.6.6.0 installed. Roboform Debug log activated. Debug log file not create.

RDPRoboformDebuglog.PNG
Clock7 mths

Hello,

Sorry for the delay, this issue is still under investigation by our engineering department.

That being said, are you using OTP?

Best regards,



James Lafleur

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Clock6 mths

Hello Team,

Problem continue..

Ek Açıklama 2018-12-28 233413.jpg
Clock2 mths

Hello,

I will contact the engineer in charge of this case and I will notify you as soon as I have any update on that matter.

In the meantime, could you please provide me your RDM version and the type of Data source that you are currently using?


Best regards,



James Lafleur

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Clock2 mths

Hello James,

RDM 14.1.1.0 x64, Roboform 8.5.5.5 , Database SQL Server 2017 Standart Edition

James Lafleur wrote:

I will contact the engineer in charge of this case and I will notify you as soon as I have any update on that matter.

In the meantime, could you please provide me your RDM version and the type of Data source that you are currently using?


Best regards,

Clock2 mths

Hello,

Are you using a One Time Password and if so which option do you use?

Regards,

Samuel Baker

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Clock2 mths

Hello Samuel,


I'm not using the remote desktop manager either.
When installing Roboform on my computer, it is verified with google authenticator.

in the next steps I enter only the master password.

Clock2 mths