Forum / Remote Desktop Manager - Support

Roboform Unable To Retrieve Roboform Credential

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Hi Team,

My Testing Version RDM 13.6.2.0. X64.

Roboform my credential repository not provide credentials.

Error: Unable To Retrieve Roboform Credential

Settings 1.png
Settings 2.png
Error 1.png
Clock11 mths

Hello,

What version of Roboform do you use?


Best regards,



Mark Beausejour

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Clock11 mths

Hi Mark,

version info attach.

Thanks.

Roboform Version.PNG
Clock11 mths

Hello,

Thank you for the details.

I will have a look at this with my team and let you know when I find something.


Best regards,



Mark Beausejour

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Clock11 mths

Hello,

Just to let you know that I have assigned your case to our engineering department for further investigation.

Thank you for your patience.

Best regards,



Mark Beausejour

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Clock11 mths

Hello,

Could you please send us the logs in Help -> Application Logs so we can have a look?


Best regards,



Mark Beausejour

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Clock11 mths

Hi Mark,

RemoteDesktopManager64.log.db
RemoteDesktopManager6412.07.2018.log
logs1.xml
Clock11 mths

Hello,

Thank you for the files.

I will transfer this to our engineers for analysis.


Best regards,



Mark Beausejour

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Clock11 mths

Hi,

We added logging options to RoboForm. To enable them you need to select a file path in File>Options>Types>Credentials>RoboForm (I've attached an image showing where the option is). If you could send me a private message with these logs to help us diagnose the issue.

Regards

Samuel Baker

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RoboForm Log.png
Clock11 mths

Hello there,

I can not see this.

Do I need to install the new version?

rdp_credentials_logs.PNG
Clock11 mths

Hi,

Yes sorry I forgot to mention this will only be available in the next patch.

Samuel Baker

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Clock11 mths

I am waiting,

Best regards.

Clock11 mths

Hi Team,

Version 13.6.6.0 installed. Roboform Debug log activated. Debug log file not create.

RDPRoboformDebuglog.PNG
Clock10 mths

Hello,

Sorry for the delay, this issue is still under investigation by our engineering department.

That being said, are you using OTP?

Best regards,



James Lafleur

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on Monday, May 20, 2019.

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Clock9 mths

Hello Team,

Problem continue..

Ek Açıklama 2018-12-28 233413.jpg
Clock5 mths

Hello,

I will contact the engineer in charge of this case and I will notify you as soon as I have any update on that matter.

In the meantime, could you please provide me your RDM version and the type of Data source that you are currently using?


Best regards,



James Lafleur

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on Monday, May 20, 2019.

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Clock5 mths

Hello James,

RDM 14.1.1.0 x64, Roboform 8.5.5.5 , Database SQL Server 2017 Standart Edition

James Lafleur wrote:

I will contact the engineer in charge of this case and I will notify you as soon as I have any update on that matter.

In the meantime, could you please provide me your RDM version and the type of Data source that you are currently using?


Best regards,

Clock5 mths

Hello,

Are you using a One Time Password and if so which option do you use?

Regards,

Samuel Baker

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Clock5 mths

Hello Samuel,


I'm not using the remote desktop manager either.
When installing Roboform on my computer, it is verified with google authenticator.

in the next steps I enter only the master password.

Clock5 mths

I'm have the same issue. using latest version on both products. using OTP on RoboForm with google authentication method.

any news?

Eitan

Clock2 mths

Hello,

I also noticed that you created a ticket on that matter. I will close this ticket and contact you using this forum thread instead.
That being said, I already contacted our engineering department on that matter.
I will provide you an answer as soon as I will have an update on this.


Best regards,



James Lafleur

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on Monday, May 20, 2019.

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Clock2 mths

Hello,

I just wanted to inform you that a fix for this issue has been found by our engineering department.
This fix should be available in RDM 2019.1.15.0, our next Beta release.

Best regards,



James Lafleur

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on Monday, May 20, 2019.

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Clock2 mths