Forum / Remote Desktop Manager - Feature Request

Feature Request: Enable "Reason required to fetch password" for PMP / Remote Desktop Manager

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We would like Remote desktop manager to be able to specify a reason for retrieving a password and report this attribute back to PMP's field through the API

Clock5 mths

Hello Peter,

I looked at the code in RDM and we seem to already send the 'reason' as the name of the application (so in this case, Remote Desktop Manager). Could you confirm this is right? If so it would be easy to change to allow for the user to enter a custom message.

Regards,

Hubert Mireault

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Clock5 mths

Hi Hubert,
Thank you for getting back to me
When we enable the reason function in PMP and try to connect to a session in RDM we get an error.

I've attached an image to this ticket.

reason.png
Clock5 mths

Peter,

Do you have anything relevant listed in the Application Logs in RDM? They are located in the ribbon 'help', the button 'application logs'. It might help me see where the error occurs.

We'll try and setup a server on our end so we can test PMP with the 'reason required' setting.

Regards,

Hubert Mireault

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Clock5 mths

Hi Hubert, I've attached a screen.jpg of the log entry generated.

screen.jpg
Clock5 mths