just an idea for a extended feature. At the moment you have to type everytime the text if you configured "Prompt for comment on open" respectively "..on close"
I thought of an user defined dropdown field (that the datasource admin can define)and a datasource option like "Allow log dropdown template -
so if a user open an session, a additional dropdown field would be added to the existing text line where now a predefined string could be selected.
Maybe as an additional datasource setting (if the custom dropdown templates is enabled) like "Allow multiple selection" - so you can choose with several clicks "Support" , "Troubleshooting" , "Helpdesk ID and additional in the text line helpdesk number.
I think this would also improve the interaction and you can save some time..
But as I said - just an idea - what do you think?
I think that this could be easy to add.