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Error in Cisco AnyConnect VPN connection

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I have setup a new entry for Cisco AnyConnect VPN connection. When I open a session RDM open the application, enters the hostname and clicks connect. RDM then gives the following error:

Can't get pop up button 1 of window 1 of process "Cisco AnyConnect Secure Mobility Client". Invalid index.

The reason might be because the host to which I am connecting to has a self installed certificate and AnyConnect after connecting to it gives me a warning error that it is unsafe either click continue or cancel. Once I click continue then I am presented with the username and password dialog. RDM thinks that after connect the dialog will appear (which doesn't) and thus the error.

Clock2 yrs

Hello,

Have you tried to enable the Digital Certificate option in the Cisco AnyConnect VPN properties?
2018+04+12+18+48+39

Best regards,



Jeff Dagenais

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2018-04-12_18-48-39.png
Clock2 yrs

Hi Imran,

I've looked into the script we use to launch Ciscy AnyConnect Secure Mobility Client in RDM Mac and there is no step to handle the window you're talking about, so I'd say you're right.

To implement this though I'll probably need your cooperation, when I first added this session we were getting help from another user since we don't have the application (nor any cisco vpn) ourselves.

First, a print screen of the Window in question will be a good start for me to get an idea of what is needed.

Best regards,

Xavier Fortin

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Clock2 yrs

Jeff Dagenais wrote:

Hello,

Have you tried to enable the Digital Certificate option in the Cisco AnyConnect VPN properties?

Best regards,

Jeff, I am using a Mac machine, and I believe the screenshot you are showing is for a Windows, as I do not see any of those options.

Clock2 yrs

Xavier Fortin wrote:

Hi Imran,

I've looked into the script we use to launch Ciscy AnyConnect Secure Mobility Client in RDM Mac and there is no step to handle the window you're talking about, so I'd say you're right.

To implement this though I'll probably need your cooperation, when I first added this session we were getting help from another user since we don't have the application (nor any cisco vpn) ourselves.

First, a print screen of the Window in question will be a good start for me to get an idea of what is needed.

Best regards,

Xavier,

Sure I can help you out. I have attached 3 screenshots.

cisco+01
This is the main login screen.

cisco+02
This is the screen which pops up giving us the warning

cisco+03
Once you click the continue button, this screen comes up to enter your password

In the last 2 screenshots I have added a red banner to hide my server information

cisco_01.jpg
cisco_02.jpg
cisco_03.jpg
Clock2 yrs

Hello,

I didn't noticed that you we're using RDM Mac, sorry about that.

Xavier will continue with you at this point.

Best regards,



Jeff Dagenais

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Clock2 yrs

Hi Brent,

I've sent you a private message with a script and instruction I'd like you to follow.

Best regards,

Xavier Fortin

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Clock2 yrs

I am encountering the same issue with a Mac and Cisco AnyConnect. Would please send me the script and instructions to resolve the issue?

Clock30 days


Hi Cyndi,

The conversation between me and imranzahid continued via private message and I did end up coming up with a fix that as since been included in RDM Mac. The old script was not handling Certificate message, so I added a "Connect anyway" confirmation checkbox that needs to be checked if you have this Certificate confirmation window. You must also select if the Certificate window appears before or after the authentication. Here is the settings view:

ConnectAnyway

Please, confirm if this solves your issue or not.

Best regards,

Xavier Fortin

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ConnectAnyway.png
Clock30 days