Forum / Remote Desktop Manager - Bug Report

1Password - new DB format

  • Create an Issue
  • Cancel

Hi,

Just noticed that the coming version of 1Password is using a new format - which doesn't seems to be supported by RDM.

Mostly an information (and with a small hope, that it will be solved in near future wink ).

Br,
Anders

Clock2 yrs

Hello,

Are you talking about the Cloud version of 1Password? If yes, this is supported in the latest version of RDM.

If not, could you please post a link from 1Password so that we can have a look at the new format.

Best regards,



Jeff Dagenais

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock2 yrs

Hi Jeff,

I noticed it when I downloaded their beta of 1Password version 7.
https://blog.agilebits.com/2018/03/20/introducing-1password-7-beta-for-windows/
(there was some other problems, so right now I decided to go back to version 4 smile )

//Anders

Clock2 yrs

Hello,

I've installed 1Password 7 Beta and as per my testing, the account use in the 1Password 7 application is the same account use to authenticate on 1Password Cloud.

This means that if you install RDM 13.5.0.0 and select Web in the 1Password credential entry, you will get access to your vault from RDM.
2018+03+27+22+28+39

Is it working for you?

Best regards,



Jeff Dagenais

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

2018-03-27_22-28-39.png
Clock2 yrs

Hi Jeff,

This is how I'm doing it with the 1Password 4 database. I tried to do the similar with the new database-format, but it didn't work.


image

I'm using it with "User Specific Settings", and using "Private Vault credential entry".

//Anders

Clock2 yrs

Hello,

Selecting Web in the Mode dropdown menu should allow you to connect with your 1Password Cloud account.
2018+03+28+08+23+06

Best regards,



Jeff Dagenais

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

2018-03-28_08-23-06.png
Clock2 yrs

Hi Jeff,

I don't want to use the Cloud-solution - I don't have an account for 1Password Cloud. I'm only using "local files".

//Anders

Clock2 yrs

Hello,

Maybe I didn't configure 1Password 7 Beta properly.

How do you configure this edition of 1Password to use a local file?

Best regards,



Jeff Dagenais

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock2 yrs

Hi Jeff,

I used this option, and pointed to my folder with my 1Password version 4 files.

image

//Anders

Clock2 yrs

Hello,

Ahhhhhh that was the culprit.

Let me verify this local BD and get back to you.

Best regards,



Jeff Dagenais

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock2 yrs

Hello,

Got it! the new database extension is 1Password.opvault and indeed, this format is not supported in RDM.

I will verify with our engineering department if it's possible for us to support this format.

Best regards,



Jeff Dagenais

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock2 yrs

Any news on this?

Clock2 yrs

Hello,

Our engineering department is still investigating how this can be accomplish. The main developper on this integration is in vacation for the next two weeks.

He will get back to you on his return.

Best regards,



Jeff Dagenais

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock2 yrs

I get error "Unable to retrieve 1Password credentials!"image

Clock2 yrs

@NoAgenda,

Our engineering department is still investigating the issue. We will get back to you (and evereyone) as soon as possible.

Best regards,



Jeff Dagenais

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock2 yrs

Hello,

This issue has been solved internally and it should be available in the next release of Remote Desktop Manager.

Best regards,



James Lafleur

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock2 yrs

Thank you smile

Clock2 yrs

Hello,

My apology for my prompt response, I forgot to specify which part of our 1Password integration will be affected by the latest changed our engineering department has done.

The 1Password Web integration issue that caused the error "Unable to retrieve 1Password credential" should be fixed in the next release of RDM.

Regarding the new 1Password DB format, this integration will require more time and our engineering department is still working on it.

Sorry about that

Best regards,



James Lafleur

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock2 yrs

upset

Just put my nose up for it. upset

Hope it will be solved soon! smile

//Anders

Clock2 yrs

Hello

Any update on this?


Regards

Clock2 yrs

Hello,

I had a chat with our engineering department and this is still on the ToDo list.

We will inform you here when it will be implemented.

Best regards,



Jeff Dagenais

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock2 yrs

Hi Jeff ..

Is there an update or at least a roadmap for when you guys will be fixed with 1Password ?

I know it's not your issue, as it seems AgileBits decided to take a complete left-turn and then do a U-turn kinda.
But we (the people whom use both your products) need some sense of where things are going.

I'm currently on 13.6.6 and the 1Password web is still busted, and even still it's not really the way to go IMHO.
I like the multiple vaults with the nice cloud interface, but there are times when I VPN into someone; and it won't work because they web filter.

A nice local 1Password vault (like above) is a great solution, and it's a right royal PTA that they changed the database format.
But I would hope you guys have some sort of 'relationship' with AgileBits that you guys can at least work together.

This is where the 'blog' would actually be handy, rather than chasing down stuff in the support forums.
Just a 2 cents.

So </rant> over .. when can we reliably expect a resolution ?

Clock2 yrs

Hello,

Our 1Password integration support 1Password local DB or 1Password Cloud. We do not support the .opvault extension type.

As of now, our 1Password Cloud integration is, indeed, broken. Our engineering department is still working on it.
I am not part of the engineering department, but as I remember, AgileBits doesn't offer a proper API to do a proper integration of their product inside RDM.
I will confirm this information and get back to you.

Unfortunately, I cannot provide you any timeline regarding the resolution of the issue with 1Password Cloud.

Best regards,



Jeff Dagenais

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock2 yrs

Hello,

I had a chat with Hubert and my thinking was right. Since 1Password doesn't offer a proper API for our integration, it's more difficult to our engineering department to find the culprit of an issue when they appears.

Furthermore, please note that our engineering department is working on supporting the .opvault database type, but I cannot provide any timeline on it's delivery.

Best regards,



Jeff Dagenais

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock2 yrs

+1 on this. It would be great to have 1Password Cloud (my.1password.com) working.

Clock2 yrs

Hello,

Our engineering department just informed me that the .opvault database type for 1Password will be supported in the Beta version 13.9.0.0 of RDM .

Best regards!



James Lafleur

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock2 yrs

James Lafleur wrote:

Hello,

Our engineering department just informed me that the .opvault database type for 1Password will be supported in the Beta version 13.9.0.0 of RDM .

Best regards!


Hi James,
Sounds really good. smile

Can you say anything when we can expect RDM 3.9 to be available? smile

From the current version number, it seems to take a while? :/

Cheers,
Anders

Clock2 yrs

The initial beta is expected this week. I has been on QA for since more than a week.

Regards

David Hervieux

signaturesignature

Clock2 yrs

Hi,


I have tested the latest beta (version 13.9.7.0 64-bit). Tried to point to the new 1Password database, but it doesn't work:


image

I have tried to find some information in the log, but after a little confusing with log-entries, it showed up, that it didn't write anything in the "Application Log" available under "Help".

Should I do something different when adding a credential entry?
I'm adding a 1Password entry using choosing mode "Integrated".

Br,
Anders

Clock2 yrs

Hello,

Would it be possible for you to send me a screenshot of the properties of your 1Password entry either to support@devolutions.net or via private message?

Best regards,



James Lafleur

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock2 yrs