I have an android device with an integrated barcode scanner.

The scanner reads ok in android, but when I read a code inside the RDP , there are several missing digits.

An example:
The EAN CODE is 2000000000053 and when read it, sometimes it read 2000053, sometimes 20053 , etc ...

Is there any option about keyboards that I can't find?

I think there is a problem with there are the same digit continious.

If I scan 2123456789102, the read is always ok.
If I scan 2123456789133, the read is 212345678913 (without the last "3") most of the time.

Thank you and excuse for my poor english.

Ricardo .-

Clock6 mths

Hi Ricardo,

Thank you for your feedback.

We will investigate this issue and keep you posted.

Best Regards,

Nicolas Dufour

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Clock6 mths

Hi Ricardo,

We have tried to reproduce the problem over 50 times and we are not able to reproduce it.

Can you provide more information? The device you are using, OS version, your RDP server version, etc...

Regards,

Nicolas Dufour

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Clock6 mths

Thank you Nicolas,

the device is this (https://www.amazon.es/gp/product/B075FTSXTQ/ref=oh_aui_detailpage_o07_s00?ie=UTF8&psc=1), android 5.1.

The problem is connecting to a Windows 2003 Terminal server.

The Remote Destop Manager version is 3.81.

If I connect with the Microsoft RD Client for Android the problem doesn't happen, but I prefeer to use devolutions

Clock6 mths

Hi Ricardo,

Thank you for the information.

We will continue investigating.

Regards,

Nicolas Dufour

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Clock6 mths

Hi Ricardo,

Are you able to type with your keyboard at the same time that you scan.

Regards,

Nicolas Dufour

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Clock6 mths

Hi Nicolas,

yes, I can type with both keyboards (the integrated and virtual keyboard).

Clock6 mths

Hello,
is there a solution in meantime?
We have the same problem with scanning of barcodes with a Zebra TC20 with Android 7.1.2 and RDP to Terminal Server Windows 2003 32Bit

If we scan a Code39 Barcode 123456 scan result in our application or cmd.exe is correctly
But we have errors as following:
Scan 123345 => result 12345
Scan 112233 => result 123

Regards
Peter

Clock2 mths

Hi Peter,

I will do some tests with the equipment I have available to me which, unfortunately, doesn't match your use case.
Can you confirm that you can scan and still use the integrated keyboard at the same time?

Regards

Jonathan Lafontaine

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Clock2 mths

Hi Jonathan,
YES, i can scan and use the integrated keyboard at the same time:
Connect by RDP to terminalserver, open cmd.exe, enter value 112233 and Enter with integrated keyboard, then scan a barcode 112233 directly afterwards is possible without problem. Only the scan result is wrong [123 instead 112233]

Regards

Clock2 mths

Our scanner replaces the integrated keyboard and acts exactly the same.
Your integrated scanner doesn't seem to.
I might have an idea what is happening and will investigate.

Jonathan Lafontaine

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Clock2 mths

Hi Peter,

We think we found a solution. We could make a special build and send you a download link so that you can test it.

Would you be interested in testing it? If so, just send an email at the following address: ndufour@devolutions.net and we will send you a link where you can download and test the application as soon as it is available.

Best Regards,

Nicolas Dufour

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Clock2 mths

We have received our zebra device and was able to reproduce your issue.
It seems to be application specific tho. Can you confirm that scanning in notepad is fine?

Jonathan Lafontaine

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Clock25 days

I can not confirm. Scanning in Notepad of an RDP session is wrong. Even scanning in cmd.exe is wrong.

Clock24 days

Hi Peter,


If it is ok with you, we could send you a special build next week (like we did the last time).


It would be the easiest way to find out if we were able to fix the problem.


Regards,

Nicolas Dufour

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Clock23 days

Hi Nicolas,
yes, it is ok for me. From Wednesday on i could test the special build.

Clock23 days

Hi Nicolas,
i have tested the new update you have sent.
The scan result with 112233 is now correctly smileThumbs Up

But i there is now another problem: upset
If i scan a Code39 with "DRK-GLS" the result is "DRKGLS".
The "-" is lost. Same happens with "+".

Clock11 days

Hi Peter,

Thank you for the update.

We will continue to work on the problem.

Best Regards,

Nicolas Dufour

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Clock11 days