Forum / Remote Desktop Manager - Support

Remote Desktop Manager - Not Responding

@Andreas Krohn - I have seen that you also sent us a few emails at support@devolutions.net regarding this. Erica, one of our DVLS specialist will get back to you via email regarding this.

@Gary Herbstman - Go in the Control Panel, select System and at the bottom left, you should see Security and Maintenance. At the top, there's a section about the recent issues.

Best regards,



Jeff Dagenais

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Clock3 mths

It seems that many people are puzzled with this problem....
I do encounter this about 2 weeks ago. and now it will occur more than 5 times a day, I have to close it and reopen the application to continue my work.

sometimes even I start one session I met the not responding....How can we solve it?

Thanks,
James

Clock2 mths

@James Zeng,

What version of RDM are you running?

Do you have something relevant in Help -> Application Logs?

Best regards,



Jeff Dagenais

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Clock2 mths

@Jeff Dagenais

I'm using 4.5.3.0-32bit one.

5/25/2018 6:23:16 4.5.3.0 - 32-bit
Windows shutdown occurring, closing application.
5/21/2018 6:29:11 4.5.3.0 - 32-bit
Windows shutdown occurring, closing application.
5/15/2018 6:18:42 4.5.3.0 - 32-bit
Windows shutdown occurring, closing application.
5/11/2018 6:46:08 4.5.3.0 - 32-bit
Windows shutdown occurring, closing application.
here's some information from the logs.

Thanks

Clock2 mths

@James Zeng,

This doesn't help us to find the culprit of the issue.

Do you have something relevant in Event Viewer?

Best regards,



Jeff Dagenais

signaturesignature

Clock2 mths