Forum / Remote Desktop Manager - Support

Remote Desktop Manager - Not Responding

@Andreas Krohn - I have seen that you also sent us a few emails at support@devolutions.net regarding this. Erica, one of our DVLS specialist will get back to you via email regarding this.

@Gary Herbstman - Go in the Control Panel, select System and at the bottom left, you should see Security and Maintenance. At the top, there's a section about the recent issues.

Best regards,



Jeff Dagenais

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on Monday, October 8th, 2018.

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Clock5 mths

It seems that many people are puzzled with this problem....
I do encounter this about 2 weeks ago. and now it will occur more than 5 times a day, I have to close it and reopen the application to continue my work.

sometimes even I start one session I met the not responding....How can we solve it?

Thanks,
James

Clock5 mths

@James Zeng,

What version of RDM are you running?

Do you have something relevant in Help -> Application Logs?

Best regards,



Jeff Dagenais

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on Monday, October 8th, 2018.

signaturesignature

Clock4 mths

@Jeff Dagenais

I'm using 4.5.3.0-32bit one.

5/25/2018 6:23:16 4.5.3.0 - 32-bit
Windows shutdown occurring, closing application.
5/21/2018 6:29:11 4.5.3.0 - 32-bit
Windows shutdown occurring, closing application.
5/15/2018 6:18:42 4.5.3.0 - 32-bit
Windows shutdown occurring, closing application.
5/11/2018 6:46:08 4.5.3.0 - 32-bit
Windows shutdown occurring, closing application.
here's some information from the logs.

Thanks

Clock4 mths

@James Zeng,

This doesn't help us to find the culprit of the issue.

Do you have something relevant in Event Viewer?

Best regards,



Jeff Dagenais

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on Monday, October 8th, 2018.

signaturesignature

Clock4 mths