Forum / Remote Desktop Manager IOS - Support

How do i get my remote connections (from Windows) to show up in ios app

  • Create an Issue
  • Cancel

I did a backup in Windows and restore in ios. No connections show. I am using the online drive in both apps. How do I get the connections created and backed up in Windows to show in the ios app?

Clock3 yrs

Hi,

Are you able to view the backup list on the iOS app?

Best regards

Mathieu Morrissette

signaturesignature

Clock3 yrs

Yes, I see the backup.

Mathieu Morrissette wrote:

Hi,


Are you able to view the backup list on the iOS app?

Best regards

Clock3 yrs

Hi,

When you tap on the backup is the entry count 0?
IMG+0008

To perform a restore you must select the little (i) next to the backup you want and tap on select.
IMG+0009


Best regards

Mathieu Morrissette

signaturesignature

IMG_0008.PNG
IMG_0009.PNG
Clock3 yrs

It is working now. It was the little (I) next to the restore sent. I did not realize I needed that to do the select of the backup set.

This is a very cool product!

Randy

Mathieu Morrissette wrote:

Hi,

When you tap on the backup is the entry count 0?
image

To perform a restore you must select the little (i) next to the backup you want and tap on select.
image


Best regards

Clock3 yrs

This is resolved.

Clock3 yrs

Well, I now have my connections, but the credentials screen looks wacky or an RDP connection. No words and I cannot see what I key. See attached. Maybe this is an iOS 11 issue?

image.jpeg
Clock3 yrs

Hi,

Your right this is an issue with iOS 11 and we are actively working on it. The workaround is to store the credentials in the connection.

Best regards

Mathieu Morrissette

signaturesignature

Clock3 yrs

I cannot store the credentials because our server policy does not allow the password to be stored in any app including Windows Remote DEsktop connection files or their mobile app.

So until it is fixed, I cannot use the mobile app.

Clock3 yrs

Hi,

I just released a new version that fix this issue.

Best regards

Mathieu Morrissette

signaturesignature

Clock3 yrs

Where can I get it? I did not see it on the App Store.

Thanks,
Randy

Mathieu Morrissette wrote:

Hi,

I just released a new version that fix this issue.

Best regards

Clock3 yrs

Hi,

It can take some time before the update reach all users. It's version 3.7.5

Best regards

Mathieu Morrissette

signaturesignature

Clock3 yrs