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Problem with 4.5.1.0 update - Program lost license and lost all local data source information

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Is there a way to restore the data source details? I had PLENTY of datasources and after the last update, the program asked for license (which I have in my emails and put back), but in my local data source section is now EMPTY.
Is there a location where the program store a backup of the data sources automatically before the update?

Clock2 yrs

Hello,

By default for a Local Data Source on RDM Mac, the database file is stored in /Users/%machinename%/Library/Application Support/com.devolutions.remotedesktopmanager/Connections.db

Please replace %machinename% with the actual name of you Mac computer.

When you add a new data source, select Local Data Source, are you able to retrieve that file with the path provided?

Best regards,



Mark Beausejour

signaturesignature

Clock2 yrs

You probably mean USER NAME instead MACHINE NAME

This is what I do have after the installation at Connections.log:


[28/09/2017 6:56:47 AM] New entry added - '[Root]' (Root)
[28/09/2017 7:47:21 AM] New entry added - 'test' (SSH Shell)
[28/09/2017 7:47:29 AM] Entry deleted - 'test' (SSH Shell)


(the test was a new one, but all older are really gone)

the Remote Desktop Manager.log


[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 1
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 2
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 3
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 4
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 5
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 6
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 7
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 8
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 9
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 10
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 11
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 12
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 13
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 14
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 15
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 16
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 17
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 18
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 19
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 20
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 21
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 22
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 23
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 24
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 25
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 26
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 27
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 28
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 29
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 30
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 31
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 32
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 33
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 34
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 35
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 36
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 37
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 38
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 39
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 40
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 41
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 42
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 43
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 44
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 45
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 46
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 47
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 48
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 49
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 50
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 51
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 52
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 53
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 54
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 55
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 56
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 57
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 58
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 59
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 60
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 61
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 62
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 63
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 64
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 65
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 66
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 67
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 68
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 69
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 70
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 71
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 72
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 73
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 74
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 75
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 76
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 77
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 78
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 79
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 80
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 81
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 82
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 83
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 84
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 85
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 86
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 87
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 88
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 89
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 90
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 91
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 92
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 93
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 94
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 95
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 96
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 97
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 98
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 99
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 100
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 101
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 102
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 103
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 104
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 105
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 106
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 107
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 108
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 109
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 110
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 111
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 112
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 113
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 114
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 115
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 116
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 117
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 118
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 119
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 120
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 121
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 122
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 123
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 124
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 125
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 126
[28/09/2017 6:56:46 AM]INFO Upgrading database for data source 'Local Data Source' with version 127

Clock2 yrs

Hello,

I have sent you an email from our support mailbox so we can troubleshoot this further together.

Best regards,



Mark Beausejour

signaturesignature

Clock2 yrs