Forum / Password Vault Manager - Bug Report

PVM not responding

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Hi,

we are test PVM with Devolutions Server.
Every time updating credentials PVM stop responding.

Versions:
PVM 8.0.4.0
DVLS: 4.0.3.0

PVM must be closed via task manager.

Events in Application Logs:
Application: PasswordVaultManager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Net.WebException
at System.Net.HttpWebRequest.GetResponse()
at Devolutions.Server.ApiWrapper.RestClient.GetInfoDataRequest[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.String)
at Devolutions.Server.ApiWrapper.RDMSWebClient.GetPersonnalConnectionCacheID()
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient+c575f6be60b12fdf5c670602010f9d38f.cdf01735b55dc6fb5291df5ad728f788a()
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.c4cfebae48c715cba5241d6a671d47c8d[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](c31561c0d54939abd223ac7c0cf30e7e6`1<System.__Canon>, System.String)
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.c5f4f6c72c053c0cd60a62abeeaa43fdf[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](c31561c0d54939abd223ac7c0cf30e7e6`1<System.__Canon>wink
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.GetPersonalConnectionCacheID()
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSSecuritySubDataSource.GetPrivateConnectionCacheID()
at Devolutions.RemoteDesktopManager.Managers.PrivateConnectionManager.GetPrivateConnectionCacheID()
at Devolutions.RemoteDesktopManager.Managers.PrivateConnectionManager.c04069ba9ffbdd6ade44e17268f409cdb(Devolutions.RemoteDesktopManager.Business.DataSources.BaseConnectionDataSource)
at Devolutions.RemoteDesktopManager.Managers.OfflineManager+OfflineSaveEventHandler.Invoke(Devolutions.RemoteDesktopManager.Business.DataSources.BaseConnectionDataSource)
at Devolutions.RemoteDesktopManager.Managers.OfflineManager.c1f624d3863e9eff0a51b5091297b8373(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()


Name der fehlerhaften Anwendung: PasswordVaultManager.exe, Version: 8.0.4.0, Zeitstempel: 0x584f34cb
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.14393.479, Zeitstempel: 0x58256d37
Ausnahmecode: 0xe0434352
Fehleroffset: 0x000da832
ID des fehlerhaften Prozesses: 0x129c
Startzeit der fehlerhaften Anwendung: 0x01d255480b06981f
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Devolutions\Password Vault Manager\PasswordVaultManager.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll
Berichtskennung: 28a7a5d7-f066-490f-aee2-953e32d5da02
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

regards
Martin

Clock4 yrs

With RDM 12.0.3.0 this problem does not occurs!

Clock4 yrs

With RDM 12.0.5.0 the same. Application stop responding after edit entries.
RDM 12.0.3.0 no problems!

Clock4 yrs

Hello,

Could you please send me, in a private message, the web.config file that is located on the Devolutions Server in the web application folder?

Best regards,



Érica Poirier

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock4 yrs

Could you please check to see if WebDav is installed on the Devolutions Server?

Look for WebDAV in the output of:

WebpiCmd.exe /List /ListOption:Installed

WebpiCmd.exe is usually located in %programfiles%\Microsoft\Web Platform Installer

Best regards,

Stefane Lavergne

signaturesignature

Clock4 yrs

Hi Stefane,

does not see a WebDAV:

ID Titel
----------------------------------------
ASPNET45 IIS: ASP.NET 4.5
ASPNET_REGIIS_NET4 Execute ASP.NET IIS Registration tool
BasicAuthentication IIS: Basic Authentication
DefaultDocument IIS: Default Document
DigestAuthentication IIS: Digest Authentication
DirectoryBrowse IIS: Directory Browsing
HTTPErrors IIS: HTTP Errors
HTTPLogging IIS: HTTP Logging
HTTPRedirection IIS: HTTP Redirection
IIS-ASPNET45 IIS-ASPNET45
IIS-BasicAuthentication IIS-BasicAuthentication
IIS-DefaultDocument IIS-DefaultDocument
IIS-HttpCompressionStatic IIS-HttpCompressionStatic
IIS-HttpErrors IIS-HttpErrors
IIS-StaticContent IIS-StaticContent
IIS-WebServer IIS-WebServer
IIS-WindowsAuthentication IIS-WindowsAuthentication
IISExpress IIS 7.5 Express
IISExpress_7_5 IIS 7.5 Express (Sep 2011)
IISExpress_ByPlatform IIS 8.0 Express (Windows Vista and up) Or IIS 7.5 Express (Windows XP)- August 2012
IISManagementConsole IIS: Management Console
iisnode_if_iis7_exists IISNode for IIS (IIS exists)
ISAPIExtensions IIS: ISAPI Extensions
ISAPIFilters IIS: ISAPI Filters
NETFramework451 Microsoft .NET Framework 4.5.1
NETFramework4Update402 Microsoft .NET Framework 4 - Update 4.0.2
NetFx4 .NET 4.5 for Windows 8
NetFx4Extended-ASPNET45 .NET 4.5 Extended with ASP.NET for Windows 8
NetFxExtensibility45 IIS: .NET Extensibility 4.5
PowerShell Windows PowerShell
PowerShell3 Windows PowerShell 3.0
PowerShell4 Windows PowerShell 3.0
RequestFiltering IIS: Request Filtering
StaticContent IIS: Static Content
StaticContentCompression IIS: Static Content Compression
UrlRewrite2 URL Rewrite 2.0
VC12Redist Microsoft Visual C++ 2012 Redistributable Package
WAS-Config-APIs WAS-Config-APIs
WASConfigurationAPI IIS: WAS Configuration API
WASProcessModel IIS: WAS Process Model
WindowsAuthentication IIS: Windows Authentication
WindowsInstaller31 Windows Installer 3.1
WindowsInstaller45 Windows Installer 4.5

regards
Martin

Clock4 yrs

That would have been easy. If WebDAV was installed it could have explained the behavior you are seeing.

I'm still investigating...

Stefane Lavergne

signaturesignature

Clock4 yrs

are there so many differences in RDM 12.0.3.0 and PVM 8.0.4.0 (and also newer RDM version as 12.0.3.0).
We can work with RDM 12.0.3.0 without problems.
Only PVM or RDM versions greater 12.0.3.0 are failing.

Clock3 yrs

Martin,

We are still investigating the issue. We've made good progress but there is no version yet available.

I'm sorry for the inconvenience we are working very hard trying to resolve this issue.

Best regards,

Stefane Lavergne

signaturesignature

Clock3 yrs

With version 8.0.6.0 of PVM now we get the following error after several minutes.
please see attached image.
Also we try updating DVLS to 4.0.4.0 but the download link is broken - here we get: BlobNotFoundThe specified blob does not exist ...

regards
Martin

PVM-8.0.6.0.png
Clock3 yrs

Exception occures at the time we added a login.
Immediately after add one entry in PVM, PVM hangs and after some Minutes the error appear on the screen.
After the error, no further connections are possible from the client, so we killed PVM via TaskManager on Clientside and after a new start of PVM we can connect.
The entry (its creation caused PVM not responding) was added

Clock3 yrs

A new version of DVLS is available. It should resolve your issue.

https://server.devolutions.net/Home/Download

Best regards,

Stefane Lavergne

signaturesignature

Clock3 yrs

Hi Stefane,

requested new trial keys for a new test.
A little success - PVM is is not crashing if we move items from one folder to another.
But moving one item from ane folder to another takes approximately 90 seconds.
Also creating a new folder in PVM takes 90 seconds.

In this 90 seconds you cannot work with PVM.

Versions:
PVM 8.0.8.0
DVLS 4.0.6.0

Regards
Martin

Clock3 yrs

Update: PVM crashed again with:

Anwendung: PasswordVaultManager.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.Net.WebException
bei System.Net.HttpWebRequest.GetResponse()
bei Devolutions.Server.ApiWrapper.RestClient.GetInfoDataRequest[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.String)
bei Devolutions.Server.ApiWrapper.RDMSWebClient.GetPersonnalConnectionCacheID()
bei Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient+c575f6be60b12fdf5c670602010f9d38f.cdf01735b55dc6fb5291df5ad728f788a()
bei Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.c4cfebae48c715cba5241d6a671d47c8d[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](c31561c0d54939abd223ac7c0cf30e7e6`1<System.__Canon>, System.String)
bei Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.c5f4f6c72c053c0cd60a62abeeaa43fdf[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](c31561c0d54939abd223ac7c0cf30e7e6`1<System.__Canon>wink
bei Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.GetPersonalConnectionCacheID()
bei Devolutions.RemoteDesktopManager.Business.DataSources.RDMSSecuritySubDataSource.GetPrivateConnectionCacheID()
bei Devolutions.RemoteDesktopManager.Managers.PrivateConnectionManager.GetPrivateConnectionCacheID()
bei Devolutions.RemoteDesktopManager.Managers.PrivateConnectionManager.c04069ba9ffbdd6ade44e17268f409cdb(Devolutions.RemoteDesktopManager.Business.DataSources.BaseConnectionDataSource)
bei Devolutions.RemoteDesktopManager.Managers.OfflineManager+OfflineSaveEventHandler.Invoke(Devolutions.RemoteDesktopManager.Business.DataSources.BaseConnectionDataSource)
bei Devolutions.RemoteDesktopManager.Managers.OfflineManager.c1f624d3863e9eff0a51b5091297b8373(System.Object)
bei System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
bei System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
bei System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
bei System.Threading.ThreadPoolWorkQueue.Dispatch()
bei System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Clock3 yrs

Hello,

Is it possible to have a remote session with you to check your settings?
Please contact us at support@devolutions.net and we will send you a link of our online calendar to schedule an appointment.

Best regards,



Érica Poirier

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock3 yrs

Hello,

we think we have found the issue.
It was the Datasource configuration -> Advanced -> Ping online method
The ping online method was set to Web Request - we set it to none and the error gone.

Any idea why "ping online method" causes this error?

Best regards
Martin

Clock3 yrs

Hello,

I have been able to reproduce your issue.

A ticket has been submitted to our engineering department.

Best regards,



Érica Poirier

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock3 yrs