Forum / Password Vault Manager - Bug Report

PVM fault KERNELBASE.dll in version 7.7.0.0

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Good morning,
Yesterday, after using version 7.7.0.0 of PVM Enterprise, it stopped functioning properly. Whenever I loaded the program, it would load the database, and then Windows 10 would say that there was an error and the program needed to be closed. Eventually, I was able to fix the issue by reverting back to 7.6.0.0. I tracked the error to the event log, and came up with an Application error:

Faulting application name: PasswordVaultManager.exe, version: 7.7.0.0, time stamp: 0x57ffe523
Faulting module name: KERNELBASE.dll, version: 10.0.14393.321, time stamp: 0x57f4c291
Exception code: 0xe0434352
Fault offset: 0x000da6f2
Faulting process id: 0x41f0
Faulting application start time: 0x01d244ce884a7b88
Faulting application path: C:\Program Files (x86)\Devolutions\Password Vault Manager\PasswordVaultManager.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 09bc6cca-44db-4075-9c9d-da9dd59e8665
Faulting package full name:
Faulting package-relative application ID:


Event ID 1000.

At the same time, another error would be generated for .NET Runtime Event ID 1026:


Application: PasswordVaultManager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentNullException
at System.Collections.Generic.Dictionary`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].FindEntry(System.__Canon)
at System.Collections.Generic.Dictionary`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].TryGetValue(System.__Canon, System.__Canon ByRef)
at Devolutions.Utils.EncryptionUtils.GetEncryptorTransform(System.String)
at Devolutions.Utils.EncryptionUtils.EncryptInternal(Byte[], System.String)
at Devolutions.RemoteDesktopManager.Managers.OpenMCDFv2OfflineEngine+Meta.WriteToSecuredBytes(Byte[], System.Security.SecureString)
at Devolutions.RemoteDesktopManager.Managers.OpenMCDFv2OfflineEngine+Meta.set_Expiration(System.Nullable`1<System.DateTime>wink
at Devolutions.RemoteDesktopManager.Managers.OpenMCDFv2OfflineEngine.ccd390f962756591fefdc89d88a89117a(System.DateTime)
at Devolutions.RemoteDesktopManager.Managers.OfflineManager.ccd390f962756591fefdc89d88a89117a(Devolutions.RemoteDesktopManager.Business.DataSources.BaseConnectionDataSource, System.String, Byte[], System.DateTime)
at Devolutions.RemoteDesktopManager.Managers.OfflineManager.c1f624d3863e9eff0a51b5091297b8373(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Any help or consideration would be appreciated, but, like I said, I was able to get it working again by reverting to PVM v7.6.

Thanks

Clock4 yrs

we are investigating...

Stefane Lavergne

signaturesignature

Clock4 yrs

We've fixed the issue and also supplied an override (system option). Both will be available in the next PVM release.

Best regards,

Stefane Lavergne

signaturesignature

Clock4 yrs

Excellent, thank you!

Clock4 yrs

Hello,

PVM Beta 7.9.0.0 is now available on our website.

Could you give it a try. You can download it at the bottom of this page
https://password.devolutions.net/Home/Download

Best regards,



Jeff Dagenais

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock4 yrs

Yeah, it works great! Thank you!

Will upgrading the database conflict with other users using the same database?

Clock4 yrs