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2.x Upgrade to 3.2.2 Lost All Devices

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Hello,

I'm running RDM Mac 3.6.1.1 and my colleagues are running the latest version. After an upgrade from Devolutions Server 2.x to the latest version, we are no longer able to login via the web interface nor are we able to see any devices in the device list. Instead we are only seeing a "Not Connected" thing. I am able to test the connection to the Devolutions server and it shows successful. Any help would be greatly appreciated.


Thanks,

Devin Walker

Clock3 yrs

Hello,

If you are using Domain authentication, please go in the user list and ensure that the authentication type is set to Domain.


Best regards,



Maurice Côté

signaturesignature

Clock3 yrs

Hi Maurice,

The issue was resolved by going into the Authentication settings and re-testing the connectivity to the DC with my creds. Thanks for the help!


Thanks,

Devin Walker

Clock3 yrs

Hello,

No nothing strange. Again everything started working for everyone once we re-verified connectivity with our domain. I checked the application logs during this issue and there was nothing strange there. But nonetheless, it seems to be resolved now.


Thanks,

Devin Walker

Clock3 yrs