Forum / Remote Desktop Manager IOS - Bug Report

Crashing ios app

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Hi,

My ios app is crashing when the connection is setup. My ios is jailbraked. Version 9.3.3.
The connection.xml is in my drpbox and that is working well. But when connecting (I see it is connecting) to any RDP server at the office it is crashing.

Other RDP app like the one from MS is working well. But since I am an Enterpise user I would really like to use the ios app also.

Any idea?

Arno Jansen
It Manager
Pré Pain BV

Clock4 yrs

Hi,

what version of RDM iOS are you using?

Best regards

Mathieu Morrissette

signaturesignature

Clock4 yrs

Hi,

I am on version 2.0.2

Clock4 yrs

Hi,

Can you send me the logs by going into Settings->Report a Problem/Send Logs

Best regards

Mathieu Morrissette

signaturesignature

Clock4 yrs

Hi,

Just a few secs ago I did send de logfiles.

Arno

Clock4 yrs

Hi,

I received your logs.

Does the app close when it crash or it just show an error message? It looks like the app is unable to resolve the hostname, can you try connecting using the ip address instead of the hostname?

Best regards

Mathieu Morrissette

signaturesignature

Clock4 yrs

Hi,

It's really strange, at this moment of trying it's not crashing. I tried this several days at my home, via my own WIFI network. Now I am trying this via 4G and there is no crash at all. When I am home I'll try again and see what is happening. I let you know.

For now I want to thank you for your help!

Arno Jansen

Clock4 yrs

Hi,

Just tried to connect via my home network. There is no crash anymore. Don't know why.

Thanks for the quick support.

Arno Jansen

Clock4 yrs

Hi,

This is indeed really strange. I'll try to investigate what could have caused the issue.


Best regards

Mathieu Morrissette

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Clock4 yrs