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RDM 3.6.0.0 crashing on double-click of connections

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Since upgrading to RDM 3.6.0.0, RDM has been crashing if I double-click any connections in my session list. I can single click, and then click Open Session on the Dashboard, and the session will work without crashing. If I double-click, RDM crashes and makes me close it. I have tried to send the error, and it says send failed.

I have a MacBook 13-inch, Retina, Early 2015, 3.1GHz i7 with 16GB of memory running OS 10.11.6. I do use dropbox as my datasource.

Clock4 yrs

Now, as I'm trying to duplicate this, it won't fail. I'm not sure why it is suddenly working. I upgraded RDM today, and it has been crashing on double-click all day until now.

Clock4 yrs

Hi,
I have assigned this thread to the Mac team. They will look into it quickly.

Regards

David Hervieux

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Clock4 yrs

I see more or less the same problem.
I installed 3.6 and it started to crash when opening new connections (double-click or open doesn't change anything).
I have downgraded to version 3.5.4.3, but the problem is still present.
It hasn't been a problem before.

Clock4 yrs

Same issue here. Also can't send the report and almost identical setup as rsreid.
Had no problems before the upgrade.
/Erik.

Clock4 yrs

Hi everyone,

I will need more information about your crashes.
Would you mind telling me what type of session you were trying to open (SSH, RDP, VNC)?
What type of data source are you using? (SQLite, SQLServer, DVLS, DODB)?
I would also need your application log, using View Application Log under the Help menu.
Last but not least, I would need (if you have one) the Apple crash log associated with your crash. You can get that by using the Console.app.
In the log list, under Diagnostic and User information>User Diagnostic Reports find the log starting with RemoteDesktopManager_ with the date and time corresponding to your crash.

Best regards,

Benoît Sansregret

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Clock4 yrs

I'm using:

Only RDP
Database is Dropbox

Last crashlog from application:

[9/19/2016 4:38:03 PM]ERROR System.NotImplementedException: The method or operation is not implemented.
at A.c38222ca4c7726912417aaf2b844619a2.cf698df0e1e2c83646160ea81e4569fec (Boolean cd5cb57b8432dc11a0cfb6135c32c553f) <0x209ad870 + 0x0001f> in <filename unknown>:0
at A.cbbb560bfd0154564f3a0626f8038689f.cbcadc004440408af61f9bfd6657a136b (System.Object c8ad6bf904cc20ff7473646ce8553aabc, System.EventArgs c2152a3c3ac1067dc301f2f9e90e065a9) <0x209ad6b0 + 0x000b9> in <filename unknown>:0
at System.Windows.Forms.Timer.OnTick (System.EventArgs e) <0x209ad680 + 0x00029> in <filename unknown>:0
at System.Windows.Forms.Timer.FireTick () <0x209ad660 + 0x0001a> in <filename unknown>:0
at (wrapper remoting-invoke-with-check) System.Windows.Forms.Timer:FireTick ()
at System.Windows.Forms.XplatUICarbon.CheckTimers (DateTime now) <0x209a43b8 + 0x0021f> in <filename unknown>:0
at System.Windows.Forms.XplatUICarbon.PeekMessage (System.Object queue_id, System.Windows.Forms.MSG& msg, IntPtr hWnd, Int32 wFilterMin, Int32 wFilterMax, UInt32 flags) <0x209a4000 + 0x00057> in <filename unknown>:0
at System.Windows.Forms.XplatUICarbon.DoEvents () <0x1ff4aee0 + 0x000e5> in <filename unknown>:0
at System.Windows.Forms.XplatUI.DoEvents () <0x1ff4aec0 + 0x00016> in <filename unknown>:0
at System.Windows.Forms.Application.DoEvents () <0x1ff4aea0 + 0x0000b> in <filename unknown>:0
at A.cbbb560bfd0154564f3a0626f8038689f.ca6ff4cfdf8ec47c83eac02d4ddbe493c (Devolutions.RemoteDesktopManager.Business.Connection[] c510609417118e370b618209e3a2250d8, Devolutions.RemoteDesktopManager.Business.OpenConnectionParameter cfe707ef3e82700840702dd3c0e7250ac) <0x1ff4aa18 + 0x001c3> in <filename unknown>:0
at A.c1933be818b32ca543a867aadd3cdc1d2.c680103c0dc3cc1f1dfb272e0b573af82 (Devolutions.RemoteDesktopManager.Business.Connection[] cbe9078de5125007cc36d19465fdb9035, OpenConnectionMode cf2ba767374e63c40227ebc799034618b, cac84f3e820b0ba6ecc8829c54b27cfa2 cebf0ca7af1fe8d459a9566466bf773b0) <0x1ff4a7b0 + 0x0020b> in <filename unknown>:0
at A.c1933be818b32ca543a867aadd3cdc1d2.ca6ff4cfdf8ec47c83eac02d4ddbe493c (Devolutions.RemoteDesktopManager.Business.Connection[] cbe9078de5125007cc36d19465fdb9035, OpenConnectionMode cf2ba767374e63c40227ebc799034618b, cac84f3e820b0ba6ecc8829c54b27cfa2 cebf0ca7af1fe8d459a9566466bf773b0) <0x1ff4a6a0 + 0x00083> in <filename unknown>:0
at A.cf85889627cc16d8c6aa16a6ba6f72f68.c63ee1d10b27efa8aeb9783b591ebacb1 (Devolutions.RemoteDesktopManager.Business.Connection[] cbe9078de5125007cc36d19465fdb9035, OpenConnectionMode cf2ba767374e63c40227ebc799034618b) <0x1ff4a628 + 0x00067> in <filename unknown>:0
at A.cf85889627cc16d8c6aa16a6ba6f72f68.c711bf006f31e678be16e564a8410f378 (System.Object c8ad6bf904cc20ff7473646ce8553aabc, System.EventArgs cc95d87347f6403b49eefae2f9867dd16) <0x1ff4a4a0 + 0x000d7> in <filename unknown>:0
at MonoMac.AppKit.ActionDispatcher.OnActivated2 (MonoMac.Foundation.NSObject sender) <0x1ff4a468 + 0x00029> in <filename unknown>:0
at (wrapper managed-to-native) MonoMac.ObjCRuntime.Messaging:void_objc_msgSendSuper_IntPtr (intptr,intptr,intptr)
at MonoMac.AppKit.NSWindow.SendEvent (MonoMac.AppKit.NSEvent theEvent) <0x14c17de8 + 0x00073> in <filename unknown>:0
at A.c38222ca4c7726912417aaf2b844619a2+c3f584463a3d0076faa4edc3712f8943d.SendEvent (MonoMac.AppKit.NSEvent theEvent) <0x14c17c30 + 0x00133> in <filename unknown>:0
at (wrapper managed-to-native) MonoMac.AppKit.NSApplication:NSApplicationMain (int,string[])
at MonoMac.AppKit.NSApplication.Main (System.String[] args) <0x10709e80 + 0x0007b> in <filename unknown>:0
at A.cf7391eac3051280550fc2b95b031ac78.cf0dc1cfd9b511309d6fbd24be6ac2187 () <0x10709b58 + 0x00023> in <filename unknown>:0
at A.cf7391eac3051280550fc2b95b031ac78.cf80ac4075cce562eb8254151c47d3e24 () <0x98bf360 + 0x0003a> in <filename unknown>:0
at A.cf7391eac3051280550fc2b95b031ac78.cf80ac4075cce562eb8254151c47d3e24[ceaa9d1a76410934033f88a1b7444f6db] () <0x98bf2c0 + 0x0005f> in <filename unknown>:0
at A.cf7391eac3051280550fc2b95b031ac78.cf80ac4075cce562eb8254151c47d3e24[ceaa9d1a76410934033f88a1b7444f6db] (System.String[] cbf612d2839f2a4d8fdc49b2c83b19051) <0x98bf288 + 0x00027> in <filename unknown>:0
at A.cdd520c65dd8e922550634a1652d62e71.cd00ca868e3a2e07e1a60509ada71b4d9 (System.String[] c35db0c6ba23194a1143852629dee5eb1) <0x13ffdf0 + 0x001df> in <filename unknown>:0


I have looked in the Console for logs about the crashes, but I'm not able to find the right one...

I have upgraded again to 3.6 (from 3.5.4.3) and RDM is now more stable, but still crashes.

When on 3.5.4.3 I got this error in console:

9/09/16 15:59:03,031 sandboxd[144]: com.apple.message.domain: com.apple.sandbox.system-policy-violation
com.apple.message.signature: RemoteDesktopMan System Policy: deny file-write-create /usr/share/.mono
com.apple.message.signature2: RemoteDesktopMan
com.apple.message.summarize: YES
com.apple.message.signature3: com.devolutions.remotedesktopmanager ||| 3.5.4.3 (3.5.4.3)
com.apple.message.violation_body: RemoteDesktopMan System Policy: deny file-write-create /usr/share/.mono

But I don't see that error with 3.6.

Is this information of any help? :-)

Clock4 yrs

I'm using Dropbox as a datasource and only connecting to Windows 2012R2 and Windows 7 computers/servers. Like Hans, I have realized today that it is crashing on new connections randomly; not all new connections are doing it.

Clock4 yrs

I finally was able to get it to fail. The following was found in the Application Log after restarting Remote Desktop Manager:


[9/19/2016 4:28:56 PM]ERROR System.NotImplementedException: The method or operation is not implemented.
at A.c38222ca4c7726912417aaf2b844619a2.cf698df0e1e2c83646160ea81e4569fec (Boolean cd5cb57b8432dc11a0cfb6135c32c553f) <0x1a579570 + 0x0001f> in <filename unknown>:0
at A.cbbb560bfd0154564f3a0626f8038689f.cbcadc004440408af61f9bfd6657a136b (System.Object c8ad6bf904cc20ff7473646ce8553aabc, System.EventArgs c2152a3c3ac1067dc301f2f9e90e065a9) <0x1a5793b0 + 0x000b9> in <filename unknown>:0
at System.Windows.Forms.Timer.OnTick (System.EventArgs e) <0x1a579380 + 0x00029> in <filename unknown>:0
at System.Windows.Forms.Timer.FireTick () <0x1a579360 + 0x0001a> in <filename unknown>:0
at (wrapper remoting-invoke-with-check) System.Windows.Forms.Timer:FireTick ()
at System.Windows.Forms.XplatUICarbon.CheckTimers (DateTime now) <0x16f87b10 + 0x0021f> in <filename unknown>:0
at System.Windows.Forms.XplatUICarbon.PeekMessage (System.Object queue_id, System.Windows.Forms.MSG& msg, IntPtr hWnd, Int32 wFilterMin, Int32 wFilterMax, UInt32 flags) <0x16f87758 + 0x00057> in <filename unknown>:0
at System.Windows.Forms.XplatUICarbon.DoEvents () <0x16f87658 + 0x000e5> in <filename unknown>:0
at System.Windows.Forms.XplatUI.DoEvents () <0x16f87638 + 0x00016> in <filename unknown>:0
at System.Windows.Forms.Application.DoEvents () <0x16f87618 + 0x0000b> in <filename unknown>:0
at A.cbbb560bfd0154564f3a0626f8038689f.ca6ff4cfdf8ec47c83eac02d4ddbe493c (Devolutions.RemoteDesktopManager.Business.Connection[] c510609417118e370b618209e3a2250d8, Devolutions.RemoteDesktopManager.Business.OpenConnectionParameter cfe707ef3e82700840702dd3c0e7250ac) <0x16f3dda8 + 0x001c3> in <filename unknown>:0
at A.c1933be818b32ca543a867aadd3cdc1d2.c680103c0dc3cc1f1dfb272e0b573af82 (Devolutions.RemoteDesktopManager.Business.Connection[] cbe9078de5125007cc36d19465fdb9035, OpenConnectionMode cf2ba767374e63c40227ebc799034618b, cac84f3e820b0ba6ecc8829c54b27cfa2 cebf0ca7af1fe8d459a9566466bf773b0) <0x16f3db18 + 0x0020b> in <filename unknown>:0
at A.c1933be818b32ca543a867aadd3cdc1d2.ca6ff4cfdf8ec47c83eac02d4ddbe493c (Devolutions.RemoteDesktopManager.Business.Connection[] cbe9078de5125007cc36d19465fdb9035, OpenConnectionMode cf2ba767374e63c40227ebc799034618b, cac84f3e820b0ba6ecc8829c54b27cfa2 cebf0ca7af1fe8d459a9566466bf773b0) <0x16f3da08 + 0x00083> in <filename unknown>:0
at A.cf85889627cc16d8c6aa16a6ba6f72f68.c63ee1d10b27efa8aeb9783b591ebacb1 (Devolutions.RemoteDesktopManager.Business.Connection[] cbe9078de5125007cc36d19465fdb9035, OpenConnectionMode cf2ba767374e63c40227ebc799034618b) <0x16f3d990 + 0x00067> in <filename unknown>:0
at A.cf85889627cc16d8c6aa16a6ba6f72f68.c711bf006f31e678be16e564a8410f378 (System.Object c8ad6bf904cc20ff7473646ce8553aabc, System.EventArgs cc95d87347f6403b49eefae2f9867dd16) <0x16f3d808 + 0x000d7> in <filename unknown>:0
at MonoMac.AppKit.ActionDispatcher.OnActivated2 (MonoMac.Foundation.NSObject sender) <0x16f3d7d0 + 0x00029> in <filename unknown>:0
at (wrapper managed-to-native) MonoMac.ObjCRuntime.Messaging:void_objc_msgSendSuper_IntPtr (intptr,intptr,intptr)
at MonoMac.AppKit.NSWindow.SendEvent (MonoMac.AppKit.NSEvent theEvent) <0x12cd4bb8 + 0x00073> in <filename unknown>:0
at A.c38222ca4c7726912417aaf2b844619a2+c3f584463a3d0076faa4edc3712f8943d.SendEvent (MonoMac.AppKit.NSEvent theEvent) <0x12cd4a00 + 0x00133> in <filename unknown>:0
at (wrapper managed-to-native) MonoMac.AppKit.NSApplication:NSApplicationMain (int,string[])
at MonoMac.AppKit.NSApplication.Main (System.String[] args) <0xd8ca388 + 0x0007b> in <filename unknown>:0
at A.cf7391eac3051280550fc2b95b031ac78.cf0dc1cfd9b511309d6fbd24be6ac2187 () <0xd8c9cf8 + 0x00023> in <filename unknown>:0
at A.cf7391eac3051280550fc2b95b031ac78.cf80ac4075cce562eb8254151c47d3e24 () <0x6c51800 + 0x0003a> in <filename unknown>:0
at A.cf7391eac3051280550fc2b95b031ac78.cf80ac4075cce562eb8254151c47d3e24[ceaa9d1a76410934033f88a1b7444f6db] () <0x6c51760 + 0x0005f> in <filename unknown>:0
at A.cf7391eac3051280550fc2b95b031ac78.cf80ac4075cce562eb8254151c47d3e24[ceaa9d1a76410934033f88a1b7444f6db] (System.String[] cbf612d2839f2a4d8fdc49b2c83b19051) <0x6c51728 + 0x00027> in <filename unknown>:0
at A.cdd520c65dd8e922550634a1652d62e71.cd00ca868e3a2e07e1a60509ada71b4d9 (System.String[] c35db0c6ba23194a1143852629dee5eb1) <0x3162878 + 0x001df> in <filename unknown>:0

Clock4 yrs

I am experiencing the exact same issue. I have a macbook pro 15" and use dropbox as my source.

Clock4 yrs

I am currently working on a Hotfix and it will be available in a couple of hours

Benoît Sansregret

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Clock4 yrs

The Hotfix is now available.
You can download it from our website. http://mac.remotedesktopmanager.com/Home/Download
(The check for updates can take up to 1 day to get the latest version)

Best regards,

Benoît Sansregret

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Clock4 yrs

Looks like the link is broken smile

Blake

Clock4 yrs

Sorry about that it should be fixed now

Benoît Sansregret

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Clock4 yrs

Hi

I have been using the new release for some time now, and it looks stable smile

Clock4 yrs

Same here, no crashes so far - thank you for the quick fix :-)
/Erik.

Clock4 yrs

That's great news!

Thank you for the feedback

Benoît Sansregret

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Clock4 yrs

Seems better for me too. Thanks!

Clock4 yrs