Forum / Remote Desktop Manager - Feature Request

Connection Log as Billing Purpose

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Hi,
we mainly use RDM for customer support. Therefore it would be interesting to apply the connection log as billing purpose. Therefore we need:
1.) Additional Field in the session to join with our ERP or CRM (Account ID)
2.) Dialog when open/close the session (e.g. the dialog 'comment on open/close') with additional options
2a.) Billing purpose = Yes/No
2b.) Account ID = 12345 (one session should be have n Account ID's)
2c.) Billable Time
Thanks Torsten

Clock7 yrs

Hi,
I understand what you need except for ht billable time? Do you want another field to enter the time?

David Hervieux

signaturesignature

Clock7 yrs

Hi,
e.g. not all the time of the session may be billable, but a part of it: Session Time 30:00 min, Billable Time (manual entered in a separate field) 15:00 min.
Torsten

Clock7 yrs

Good, thank you

David Hervieux

signaturesignature

Clock7 yrs

I am wondering what happen with this case.

Clock6 yrs