Forum / Remote Desktop Manager - Bug Report

Screen Connect V5

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Hi Jeff,

Issue is with DVLS, I havent upgraded the RDM Client, Can I upgrade it ow ? and try again ?


Jeff Dagenais wrote:

@Aammir,

Are you experiencing an issue with ScreenConnect or DVLS?

If it's with DVLS, have you updated RDM on your server to RDM 13 prior to upgrade your DVLS instance?

Best regards,

Clock3 yrs

@Aammir,

Thank you for the information.

I saw that you also contact us via chat, email and in another forum post. Please use one channel to contact us, it's easier for our team and this will avoid any confusion.

Since you have premium support, my colleague David will provide you the way to contact us since you have paid for premium support.

Best regards,



Jeff Dagenais

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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Clock3 yrs