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2 Factor Authentication

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Hi
I had 2 factor auth enabled on my account with Google Authenticator and apparently I lost my phone today. Is there a way for me to get it to my account, I do not have a recent backup.
Thanks

Clock5 yrs

Hello,

I have documented this just a few days ago, you will loose the data source definitions, but you simply have the register them again.

http://help.remotedesktopmanager.com/troubleshooting_2_factor.htm

Best regards,



Maurice Côté

Customers that use Devolutions Server are provided free remote sessions for performing upgrades. Please send a request to the Devolutions Service Desk to get the process started.

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Clock5 yrs

You could also send us an email with the remotedesktopmanager.cfg file and we will reset it.

David Hervieux

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Clock5 yrs

Thanks Gents,

Maurice - Your documentation worked out like a charm.

David - Thanks for jumping in to assist as well.

I appreciate the quick turnaround and help.

Kind regards,

Abdul Moid

Clock5 yrs