RDM on Win2008R2 crashes - CLR20r3

der_vitti
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Hi Guys,
we have installed RDM (9.4.14.0) on a Support Server with Windows Server 2008R2 Std. installed. Here we have the problem, that RDM crashes several times a day.
We have already
- done an update to the newest beta
- tried several user profiles and deleted some profiles to generate a blank new - with no success

The Error is:

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: remotedesktopmanager.exe
Problem Signature 02: 9.4.14.0
Problem Signature 03: 53ef9e1f
Problem Signature 04: mscorlib
Problem Signature 05: 4.0.30319.18444
Problem Signature 06: 52717edc
Problem Signature 07: 442a
Problem Signature 08: 23b
Problem Signature 09: System.IO.IOException
OS Version: 6.1.7601.2.1.0.16.7
Locale ID: 1031
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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Should we enable some debug log, for helping you find the root cause?

Regards
Sebastian

RDM 13.0.6.0
MS SQL 2016 DataSource
4450 Session entries

David Hervieux
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Is it installed in program file?

David Hervieux

der_vitti
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Hi,
RDM is installed in
C:\Program Files (x86)\Devolutions\Remote Desktop Manager\

RDM 13.0.6.0
MS SQL 2016 DataSource
4450 Session entries

David Hervieux
Posts: 16604

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Could you try to verify the application logs to see if you can find something to help? It's in Help->View Application Logs

David Hervieux

der_vitti
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Hi David,
i see something in the application log, i hope you get something out of this, i don´t.
We will note the exact time of our next crashes to see if there is a corresponding error in the log.

27.08.2014 12:18:35 9.4.14.0 - 32-bit 2 System.Runtime.Remoting.RemotingException: Failed to connect to an IPC Port: Access is denied. Server stack trace: at System.Runtime.Remoting.Channels.Ipc.IpcPort.Connect(String portName, Boolean secure, TokenImpersonationLevel impersonationLevel, Int32 timeout) at System.Runtime.Remoting.Channels.Ipc.ConnectionCache.GetConnection(String portName, Boolean secure, TokenImpersonationLevel level, Int32 timeout) at System.Runtime.Remoting.Channels.Ipc.IpcClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream) at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at WaitProgress.IWaitProgressProvider.SendData(String data) at WaitProgress.WaitProgressCommunicator.SendData(String dataToSend) at WaitProgress.WaitProgressCommunicator.Show(String text, Int32 delay) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowWaitProgress(String text, Int32 delay)
27.08.2014 12:18:40 9.4.14.0 - 32-bit 2 System.Runtime.Remoting.RemotingException: Failed to connect to an IPC Port: Access is denied. Server stack trace: at System.Runtime.Remoting.Channels.Ipc.IpcPort.Connect(String portName, Boolean secure, TokenImpersonationLevel impersonationLevel, Int32 timeout) at System.Runtime.Remoting.Channels.Ipc.ConnectionCache.GetConnection(String portName, Boolean secure, TokenImpersonationLevel level, Int32 timeout) at System.Runtime.Remoting.Channels.Ipc.IpcClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream) at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at WaitProgress.IWaitProgressProvider.SendData(String data) at WaitProgress.WaitProgressCommunicator.SendData(String dataToSend) at WaitProgress.WaitProgressCommunicator.Hide() at Devolutions.RemoteDesktopManager.Managers.UIManager.HideWaitProgress()
27.08.2014 12:18:42 9.4.14.0 - 32-bit 2 System.Net.HttpListenerException (0x80004005): Failed to listen on prefix 'http://localhost:19443/' because it conflicts with an existing registration on the machine. at System.Net.HttpListener.AddAllPrefixes() at System.Net.HttpListener.Start() at Devolutions.RemoteDesktopManager.Business.HttpBrowserLinker.StartHttp()
27.08.2014 12:19:28 9.4.14.0 - 32-bit 2 System.Runtime.Remoting.RemotingException: Failed to connect to an IPC Port: Access is denied. Server stack trace: at System.Runtime.Remoting.Channels.Ipc.IpcPort.Connect(String portName, Boolean secure, TokenImpersonationLevel impersonationLevel, Int32 timeout) at System.Runtime.Remoting.Channels.Ipc.ConnectionCache.GetConnection(String portName, Boolean secure, TokenImpersonationLevel level, Int32 timeout) at System.Runtime.Remoting.Channels.Ipc.IpcClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream) at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at WaitProgress.IWaitProgressProvider.SendData(String data) at WaitProgress.WaitProgressCommunicator.SendData(String dataToSend) at WaitProgress.WaitProgressCommunicator.Hide() at Devolutions.RemoteDesktopManager.Managers.UIManager.HideWaitProgress()
27.08.2014 12:19:32 9.4.14.0 - 32-bit 2 System.Runtime.Remoting.RemotingException: Failed to connect to an IPC Port: Access is denied. Server stack trace: at System.Runtime.Remoting.Channels.Ipc.IpcPort.Connect(String portName, Boolean secure, TokenImpersonationLevel impersonationLevel, Int32 timeout) at System.Runtime.Remoting.Channels.Ipc.ConnectionCache.GetConnection(String portName, Boolean secure, TokenImpersonationLevel level, Int32 timeout) at System.Runtime.Remoting.Channels.Ipc.IpcClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream) at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at WaitProgress.IWaitProgressProvider.SendData(String data) at WaitProgress.WaitProgressCommunicator.SendData(String dataToSend) at WaitProgress.WaitProgressCommunicator.Hide() at Devolutions.RemoteDesktopManager.Managers.UIManager.HideWaitProgress()
28.08.2014 11:59:06 9.4.14.0 - 32-bit 1 System.IO.IOException: The handle is invalid. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.BeginWriteCore(Byte[] bytes, Int32 offset, Int32 numBytes, AsyncCallback userCallback, Object stateObject) at System.IO.FileStream.FlushWrite(Boolean calledFromFinalizer) at System.IO.FileStream.Dispose(Boolean disposing) at System.IO.FileStream.Finalize()
28.08.2014 11:59:20 9.4.14.0 - 32-bit 1 System.NullReferenceException: Object reference not set to an instance of an object. at Devolutions.RemoteDesktopManager.Managers.RemoteDesktopManagerProxy.DoRun() at Devolutions.RemoteDesktopManager.Managers.ThreadManager.Invoke(MethodInvoker invoker)
28.08.2014 12:46:25 9.4.14.0 - 32-bit 1 System.IO.IOException: The handle is invalid. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.BeginWriteCore(Byte[] bytes, Int32 offset, Int32 numBytes, AsyncCallback userCallback, Object stateObject) at System.IO.FileStream.FlushWrite(Boolean calledFromFinalizer) at System.IO.FileStream.Dispose(Boolean disposing) at System.IO.FileStream.Finalize()

RDM 13.0.6.0
MS SQL 2016 DataSource
4450 Session entries

David Hervieux
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Do you use Terminal on this machine? It seems that multiple instance of RDM are running at the same time?

David Hervieux

der_vitti
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Yes, it is a Win2008R2 Terminal Server, 10 to 15 Users are using RDM on this server.

RDM 13.0.6.0
MS SQL 2016 DataSource
4450 Session entries

David Hervieux
Posts: 16604

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Could you go in Help->Diagnostic and verify if RDM detect the terminal server?

David Hervieux

David Hervieux
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You can also go in the application option and change the work progress mode for statusbar

David Hervieux

der_vitti
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David Hervieux wrote:

Could you go in Help->Diagnostic and verify if RDM detect the terminal server?

RDM 13.0.6.0
MS SQL 2016 DataSource
4450 Session entries

der_vitti
Posts: 92

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David Hervieux wrote:

You can also go in the application option and change the work progress mode for statusbar

30.08.2014 13:49 9.4.14.0 - 32-bit Error System.IO.IOException: The handle is invalid.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.BeginWriteCore(Byte[] bytes, Int32 offset, Int32 numBytes, AsyncCallback userCallback, Object stateObject)
at System.IO.FileStream.FlushWrite(Boolean calledFromFinalizer)
at System.IO.FileStream.Dispose(Boolean disposing)
at System.IO.FileStream.Finalize()

RDM 13.0.6.0
MS SQL 2016 DataSource
4450 Session entries

David Hervieux
Posts: 16604

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Do you have anything before the at System.IO.FileStream.Finalize() ?

David Hervieux

der_vitti
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unfortunately no. The last Event before this is from yesterday:
29.08.2014 09:19 9.4.14.0 - 32-bit Error System.Runtime.InteropServices.InvalidComObjectException: COM object that has been separated from its underlying RCW cannot be used.
at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
at WFICALib.IICAClient.IsConnected()
at AxWFICALib.AxICAClient.IsConnected()
at Devolutions.RemoteDesktopManager.Frames.Embedded.FreEmbeddedCitrix.Disconnecting()

RDM 13.0.6.0
MS SQL 2016 DataSource
4450 Session entries

der_vitti
Posts: 92

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Hi,
we just had an app crash again:

01.09.2014 13:34 9.4.14.0 - 32-bit Error System.IO.IOException: The handle is invalid.

at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.BeginWriteCore(Byte[] bytes, Int32 offset, Int32 numBytes, AsyncCallback userCallback, Object stateObject)
at System.IO.FileStream.FlushWrite(Boolean calledFromFinalizer)
at System.IO.FileStream.Dispose(Boolean disposing)
at System.IO.FileStream.Finalize()

RDM 13.0.6.0
MS SQL 2016 DataSource
4450 Session entries

David Hervieux
Posts: 16604

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Could you try to disable the offline mode and the offline cache?

David Hervieux

der_vitti
Posts: 92

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Hi,
we did the changes yesterday (Disabling Offline and cached mode) but we had several crashed at 4 different users, today:
03.09.2014 14:13 9.4.14.0 - 32-bit Error System.IO.IOException: The handle is invalid.
03.09.2014 15:17 9.4.14.0 - 32-bit Error System.IO.IOException: The handle is invalid.
03.09.2014 16:12 9.4.14.0 - 32-bit Error System.IO.IOException: The handle is invalid.

RDM 13.0.6.0
MS SQL 2016 DataSource
4450 Session entries

David Hervieux
Posts: 16604

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I've made a change in the application to TRY to have more log. This will be in the next beta. I will try to release it later today.

David Hervieux