Forum / General Service Status

DOWN - AFTER install the NEW update 9.2.6

  • Create an Issue
  • Cancel

Goodmorning,

after install the new verison of the remote desktop manager I receive this error:

"unable to connect to your data source
please verify the connection or your credentials
There is an error in XML document (15,11)"

Please help me!
TNK

Clock5 yrs

What version of RDM? What datasource type (XML, SQL, MySQL, ...)?

Stefane Lavergne

signaturesignature

Clock5 yrs

Can you post the entire error message (see Help -> View Application Log)

Stefane Lavergne

signaturesignature

Clock5 yrs

[27/04/2014 10:06:42]ERROR SILENT System.InvalidOperationException: There is an error in XML document (15, 11). ---> System.Xml.XmlException: '', hexadecimal value 0x1F, is an invalid character. Line 15, position 11.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)
at System.Xml.XmlTextReaderImpl.Throw(Int32 pos, String res, String[] args)
at System.Xml.XmlTextReaderImpl.ThrowInvalidChar(Int32 pos, Char invChar)
at System.Xml.XmlTextReaderImpl.ParseNumericCharRefInline(Int32 startPos, Boolean expand, BufferBuilder internalSubsetBuilder, Int32& charCount, EntityType& entityType)
at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlTextReader.Read()
at System.Xml.XmlReader.ReadElementString()
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReader1.Read279_Connection(Boolean isNullable, Boolean checkType)
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReader1.Read723_Connection()
--- End of inner exception stack trace ---
at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
at System.Xml.Serialization.XmlSerializer.Deserialize(Stream stream)
at Devolutions.RemoteDesktopManager.Managers.SerializationManager.LoadObjectFromString[T](String str, Boolean createAnInstanceIfNotExists)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionInformation.DeserializeData(Boolean throwException)
[27/04/2014 10:06:48]ERROR SILENT System.InvalidOperationException: There is an error in XML document (15, 11). ---> System.Xml.XmlException: '', hexadecimal value 0x1F, is an invalid character. Line 15, position 11.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)
at System.Xml.XmlTextReaderImpl.Throw(Int32 pos, String res, String[] args)
at System.Xml.XmlTextReaderImpl.ThrowInvalidChar(Int32 pos, Char invChar)
at System.Xml.XmlTextReaderImpl.ParseNumericCharRefInline(Int32 startPos, Boolean expand, BufferBuilder internalSubsetBuilder, Int32& charCount, EntityType& entityType)
at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlTextReader.Read()
at System.Xml.XmlReader.ReadElementString()
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReader1.Read279_Connection(Boolean isNullable, Boolean checkType)
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReader1.Read723_Connection()
--- End of inner exception stack trace ---
at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
at System.Xml.Serialization.XmlSerializer.Deserialize(Stream stream)
at Devolutions.RemoteDesktopManager.Managers.SerializationManager.LoadObjectFromString[T](String str, Boolean createAnInstanceIfNotExists)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionInformation.DeserializeData(Boolean throwException)
[27/04/2014 10:06:48]ERROR SILENT System.InvalidOperationException: There is an error in XML document (15, 11). ---> System.Xml.XmlException: '', hexadecimal value 0x1F, is an invalid character. Line 15, position 11.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)
at System.Xml.XmlTextReaderImpl.Throw(Int32 pos, String res, String[] args)
at System.Xml.XmlTextReaderImpl.ThrowInvalidChar(Int32 pos, Char invChar)
at System.Xml.XmlTextReaderImpl.ParseNumericCharRefInline(Int32 startPos, Boolean expand, BufferBuilder internalSubsetBuilder, Int32& charCount, EntityType& entityType)
at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlTextReader.Read()
at System.Xml.XmlReader.ReadElementString()
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReader1.Read279_Connection(Boolean isNullable, Boolean checkType)
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReader1.Read723_Connection()
--- End of inner exception stack trace ---
at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
at System.Xml.Serialization.XmlSerializer.Deserialize(Stream stream)
at Devolutions.RemoteDesktopManager.Managers.SerializationManager.LoadObjectFromString[T](String str, Boolean createAnInstanceIfNotExists)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionInformation.DeserializeData(Boolean throwException)
[27/04/2014 10:06:56]ERROR SILENT System.InvalidOperationException: There is an error in XML document (15, 11). ---> System.Xml.XmlException: '', hexadecimal value 0x1F, is an invalid character. Line 15, position 11.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)
at System.Xml.XmlTextReaderImpl.Throw(Int32 pos, String res, String[] args)
at System.Xml.XmlTextReaderImpl.ThrowInvalidChar(Int32 pos, Char invChar)
at System.Xml.XmlTextReaderImpl.ParseNumericCharRefInline(Int32 startPos, Boolean expand, BufferBuilder internalSubsetBuilder, Int32& charCount, EntityType& entityType)
at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlTextReader.Read()
at System.Xml.XmlReader.ReadElementString()
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReader1.Read279_Connection(Boolean isNullable, Boolean checkType)
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReader1.Read723_Connection()
--- End of inner exception stack trace ---
at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
at System.Xml.Serialization.XmlSerializer.Deserialize(Stream stream)
at Devolutions.RemoteDesktopManager.Managers.SerializationManager.LoadObjectFromString[T](String str, Boolean createAnInstanceIfNotExists)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionInformation.DeserializeData(Boolean throwException)
[27/04/2014 10:06:56]ERROR SILENT System.InvalidOperationException: There is an error in XML document (15, 11). ---> System.Xml.XmlException: '', hexadecimal value 0x1F, is an invalid character. Line 15, position 11.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)

Clock5 yrs

Type SQLite - connections.db "Fonte dei dati locali" . This is the native DB.
Version of DRM : 9.2.6. ( newerest version)

I have to reinstall the setup but when I upgrade it go to error.

Clock5 yrs

What version were you running prior to the upgrade?

Stefane Lavergne

signaturesignature

Clock5 yrs

I try to two version:
- Setup.RemoteDesktopManager.9.0.12.0
- immediately previous 9.2.6

The result are same!

Clock5 yrs

Could you please follow the steps outlined below:

- Set the debug level (File -> Options -> Advanced) to 256 (Load connections detailed)
- Close RDM
- start RDM using the /Profiler flag (RemoteDesktopManager.exe /Profiler)
- in the profiler window, use the "Send trace to support" button to send us the trace, please add a note to forward me the issue

Regards,

Stefane Lavergne

signaturesignature

Clock5 yrs

I don't find the "sebd trace to support" after start RDM to CMD : " C:\Program Files (x86)\Devolutions\Remote Desktop Manager>RemoteDesktopManager.exe /Profiler"

Can help me..

Clock5 yrs

BINGO.
I send you a message!

Tnk,

Clock5 yrs