FAQ

Explore topics such as how to place an order or request a quote, what payment methods and transaction options are available, and the steps involved in our sales process and order fulfillment. You can also learn how to manage your purchase orders and billing and understand the legal and privacy policies related to your purchases.  To help you navigate, here are some key resources:  Email/Phone/Chat : Need direct assistance? Reach out to us via Email, Phone, or Chat .  Online Store : For information about our products and making purchases, visit our Online Store .  Purchase Orders : Learn how to place a purchase order and manage order requests through this link .  Legal & Privacy : Review our terms of service, privacy policy, and legal information here .  We encourage you to browse through existing topics for answers. If you don’t find what you’re looking for, feel free to post your question, and our team will be happy to assist you!  Let’s start the conversation!

Please start by checking your Spam folder. If you still can’t find the email, then it's possible that the address you entered during the buying process was invalid or incorrect. Please send a note to  sales@devolutions.net  with your name and a valid email address, and we will promptly send you the serial number.

Please consult our  Fair Use Policy .

Each RDM user requires a license, regardless of how many users are connected at the same time. For example, if a team has 25 IT Pros, it would purchase 25 licenses.

The User license is an  individual  license. There must be a valid license for  each  individual who will have access to the software (just like a “Named User License”). The  Enterprise  license grants you the right to use Remote Desktop Manager for up to 50 employees for a single site (location). Remote workers that are based in another office are NOT included in the license. A location is a place of work – if you are at another address, you will need another license. The  Platinum  license grants you the right to use Remote Desktop Manager for more than 50 employees (51 users and up), across multiple sites (offices) worldwide. You will receive 1 license key covering your total number of seats, 1 seat per named user.

To renew your RDM license – or a license for any other Devolutions product -- please follow these simple steps: 1. Visit our online store  https://store.devolutions.net/ 2. Select "Existing Customer" and enter your old licence key, which can be found under Administration → Licenses 3. Choose a category based on your team size 4. Add Storage or Select a support plan if needed 4. Checkout by clicking on the checkout button 5. Enter your payment information

Yes , licenses are calculated per NAMED USER, not per INSTALLATION. You can install Remote Desktop Manager on unlimited devices (laptop, desktop, home computer etc.), as long as you hold a license for each individual that connects to your system. (For example, 15 individual users would need 15 individual licenses.)