Support

Support forum for Remote Desktop Manager Windows

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atclaus

Claude Code, OSC 52, Copy Text

So, this quickly escalated beyond my knowledge areas, but I have seen workarounds in other environments, so would love to an RDM solution: SSH via RDM to Debian 13 Run tmux run Claude Code select text, does not go to clipboard (like it does in ssh sessions otherwise) From my searches, it has to do with OSC 52 output. There is even a popup in CC that says: sent 436 chars via OSC 52 . if paste fails, hold Shift (Option in iTerm2, Fn in Terminal. app) while selecting for native copy but not seeming to work with RDM. See this bug on anthropic: https://github.com/anthropics/claude-code/issues/62699 And this about going to /tui default (which I have not done for a couple other reasons): https://github.com/anthropics/claude-code/issues/62462

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atclaus

Rapid Switching of Tabs on Own

See video here: https://knoweth0127.s3.us-east-1.amazonaws.com/Recording+2026-07-16+214241.mp4 (not sure how else to show this). Note that for the first 9s the right tab is the only one selected. Simply hovering the mouse over the left one causes the screen flicker. Obviously not desired! This is not consistent. It does seem most likely to happen when more than 1 tab in a separate window and then computer locked for a while.

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cetin35

system crash report

2026-07-15 08:50:35.169 RemoteDesktopManager[1307:32370] warning: Thread 0x170793000 may have been prematurely finalized 2026-07-15 08:50:35.169 RemoteDesktopManager[1307:32370] warning: Thread 0x170793000 may have been prematurely finalized 2026-07-15 09:05:20.102 RemoteDesktopManager[1307:42092] warning: Thread 0x170ab7000 may have been prematurely finalized 2026-07-15 09:08:12.360 RemoteDesktopManager[1307:41420] handleRequest request: An exception was caught while attempting to create a return message, and will be squashed: [NSMachPort sendBeforeDate:] destination port invalid 2026-07-15 09:08:12.361 RemoteDesktopManager[1307:41420] warning: Thread 0x1716df000 may have been prematurely finalized 2026-07-15 09:13:24.529 RemoteDesktopManager[1307:45706] handleRequest request: An exception was caught while attempting to create a return message, and will be squashed: [NSMachPort sendBeforeDate:] destination port invalid 2026-07-15 09:13:24.530 RemoteDesktopManager[1307:45706] warning: Thread 0x171653000 may have been prematurely finalized 2026-07-15 10:21:30.212 RemoteDesktopManager[1307:50184] warning: Thread 0x177967000 may have been prematurely finalized [ERROR] FATAL UNHANDLED EXCEPTION: AppKit.AppKitThreadAccessException: AppKit Consistency error: you are calling a method that can only be invoked from the UI thread. at AppKit.NSApplication.EnsureUIThread () [0x00023] in <7db9c414b4e84831b18569ba27d0b626>:0 at AppKit.NSView.RemoveTrackingArea (AppKit.NSTrackingArea trackingArea) [0x00001] in <7db9c414b4e84831b18569ba27d0b626>:0 at Client.SourceListView+SourceListOutlineView+HeaderTableCellView.Dispose (System.Boolean disposing) [0x00008] in <d8618d3b5390435880539346edbdd6d7>:0 at Foundation.NSObject.Finalize () [0x00002] in <7db9c414b4e84831b18569ba27d0b626>:0

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Tommy Sanders

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miquel

Backlog

Save certificate as... broken in RDM 2026.2

Hi, Since I've upgraded to 2026.2 I can't save my certificates from RDM anymore. When I click on "Save certificate as..." and try to choose the file I want to save the certificate to I've got an error from the explorer saying the file doesn't exist. Of course the file doesn't exist yet because it's the whole point to export a new file. Kind regards

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Hubert Mireault

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techreg

Passwordstate integration issues since RDM 2026.2.x

Hello, We are having some issues with the latest versions of RDM, in that a password entry pointing to a Passwordstate server (still version 9.x) is misbehaving. We used to set a user specific login/password at the root of a connections tree (with inheritance enabled), and this login/password combo is normally collected from an entry in one of the Passwordstate lists. The Passwordstate password entry, located in the user vault, is configured so that it is not pointing directly to a given Passwordstate list. However, what normally occurred is that the user set in the root of connections tree a particular entry from a Passwordstate list (that is, he/she browse the Passwordstate entries until he/she gets to the desired credential), and this selection lasted from then on. Now, instead, whenever a connection is open, in which the resulting credential is coming from Passwordstate, the following dialog is presented, and not just once, but on every time a connection is to be made to the Passwordstate server: [image] We have always confirmed the data shown with the Save button, using as the save location Database (or Default (Database) combo selection, which is the same), but eventually the configuration is never saved properly, and the dialog reappears at the next iteration. BTW, by confirming the data in the dialog, the correct credential entry is finally retrieved from Passwordstate and injected in the opening session. We are asking if there is some log we could check for potential issues, or other suitable known workarounds. Thanks.

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Carl Marien

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RemoteUser

Updating the Vault Content with the most updated Entries from Active Directory ?

People, How can I update the Vault entries that contain Active Directory computer objects with the OS = *Server* ? This was created a long time ago, but it is not automatically updated with the most recent AD computer objects from my AD Domain, despite the AD synchronizer is already setup.

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Samuel Dery

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Spagettifritz

Performance Issues

Hi Sam, Here's what I'm seeing performance-wise: closing a tab: There's a 2–3 second delay before the mouse cursor even comes back opening an RDP session: It takes about 2–3 seconds before it actually starts connecting launching the application: It takes 10–20 seconds before the workspace is fully loaded and usable editing entries: It's fine on reasonably powerful machines, but on systems with mobile CPUs or less RAM, it gets painfully slow I'm using RDM on three different Windows 11 machines with the same account (and therefore same data source and number of entries) on a daily basis: a fairly powerful desktop with an AMD Ryzen 7 7800x3D, 64 GB DDR5-6000 RAM, NVMe SSDs a somewhat older laptop with an Intel Core i7-1185G7, 32 GB DDR4-RAM, NVMe SSD and a virtual machine running on that laptop, 2 vCPUs, 8 GB RAM Even on my Ryzen desktop, RDM still feels super slow compared to other applications. It just seems like RDM isn't particularly well optimized. My Intel laptop is... okay-ish, but still much laggier than it should be. And let's not even talk about the VM. Launching RDM can sometimes take up to a minute from clicking the shortcut until the workspace is fully loaded. If you need any additional information or want me to try something on my end, just let me know. I'm happy to help with testing. Best regards,

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Spagettifritz

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jwoodard1

Runas Credentials formatting for Macros/Scripts/Tools

Apologies if this is solved somewhere else and I haven't found it. TLDR: Trying to change the format used in Macros/scripts/tools" from domain\user to user@domain and I am not able to find where this is specifically set. Have changed it in Credentials and on the machine specifically. I'm trying to run from "Macros/Scripts/Tools" and I'm not able to. When I look at the command called in Process Explorer it is PS C:\Users\EXAMPLE> runas.exe /user:ad.example.com\username.admin /netonly "mmc compmgmt.msc /Computer=COMPUTERNAME" Replicating this in terminal I get.... Enter the password for ad.example.com\username.admin: Attempting to start mmc compmgmt.msc /Computer=COMPUTERNAME as user "ad.example.com\username.admin" ... RUNAS ERROR: Unable to run - mmc compmgmt.msc /Computer=COMPUTERNAME 1348: The validation information class requested was invalid. Which gives the below from Google. The Windows System Error 1348 (ERROR_BAD_VALIDATION_CLASS) occurs when your local computer passes an authentication format that the target identity provider or network resource does not recognize. This frequently happens on Microsoft Entra ID (Azure AD) joined devices or Intune-managed machines when a user attempts to use a legacy NetBIOS domain format (DOMAIN\username) to authenticate against an on-premises or cloud resource. And I can confirm this works for me..... Although, it does require a elevated shell. PS C:\Users\EXAMPLE> runas.exe /user:username.admin@ad.example.com /netonly "mmc compmgmt.msc /Computer=COMPUTERNAME" Enter the password for username.admin@ad.example.com: Attempting to start mmc compmgmt.msc /Computer=COMPUTERNAME as user "username.admin@ad.example.com" ... PS C:\Users\EXAMPLE> MMC starts as expected.

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jwoodard1

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G-rant001

Resolved

Scrolling

I have noticed on several occasions that the scrolling doesn't go to the bottom of the screen. In this case it cuts off half of the Diffie-Hellan line. [image]

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G-rant001

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phosek

Implemented

PowerShell Script (remote) not available

I am following the Academy guide to create a script for restarting the Zabbix service. However, I ran into a problem right at the beginning. According to the tutorial video, I should have an option called "PowerShell Script (remote)" , but this option is not available in my environment. The only option I have is "PowerShell Script" . [image] When I use it, all of my saved scripts are executed locally instead of on the remote machine. Could you please let me know what I am missing or what needs to be configured?

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Maxim Robert

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izirdum

Resolved Implemented

Last opened sessions no longer opening on startup.

I'm currently on 2026.2.9.0. It used to be, if I had a bunch of RDP sessions opened, and I needed to close the entire RDP app, once I reopened the app, it would ask which sessions I'd like to open again. It's not doing that any longer (seems like it broke a version or two back perhaps) I've check the 'playlist management' settings and under the 'user vault' tab there is no option like that. Under the 'local machine' tab, it's set to Launch at Startup: Last opened sessions (and the confirmation at startup box is checked).

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Maxim Robert

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stefanbrinskelle

I receive 4 warnings for a single entry.

I have one entry that is linked three times. Since the entry is about to expire, I receive four separate warnings for it. Is this an error or ok ? [image]

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bboatright

Master password is being mangled on save

[update: if I save, and then exit RDM and restart it, the password is now the expected one.] I use inherited credentials for the RDP sessions under a master folder. For years I've updated the password when it expires without problem. Today, for some reason, the password is getting mangled after I save it. Halp! ( these passwords are no longer valid, of course ) [image]

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bboatright

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atclaus

Pop-Up Prompt Windows Not On Same Scree

I use 4 montiors, often repositioning RDM (and/or sub-windows) across them. It seems more recent that message pop ups do not follow the screen that they are on. So I do something on screen 1, looking at screen 1, but the pop-up stopping me from proceeding is on screen 2.

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atclaus

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Andreas

RDM 2026.2.5.0: very Slow when have active Vault Filter

RDM 2026.2.5.0 / 2026.2.7.0 DVLS 2026.2.4.0 Hi All Please move this to Bug Section if its a Bug, thanks! When having an active Vault Filter (left bottom corner), then the whole RDM hangs a little and Server Tab Switching kills your patience. [image] After removing the active Filter, everything is working normal again. Thanks for looking at! Best Regards Andreas

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Stéfane Lavergne

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MKrupa

Multiple Authentications per Day

Hello Forum, we use RDM with a self-hosted Devolutions Server as our data source and authenticate with Microsoft Azure. The validity period of our token is set to 10 hours in the Devolutions Server, but since a few updates, RDM has been requiring multiple authentications per day. The 2FA window pops up randomly and requests re-authentication. Sometimes, especially in the built-in browser, the new window doesn’t respond, so we have to close RDM via Task Manager. I can’t find any logs about this in RDM, nor any useful information in the Devolutions Server. We would really appreciate your help. RDM: 2026.2.12.0 DVLS: 2026.2.9.0 Marco

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Stephan Haupt

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virus31

Issue with RDM 2026.2.13.0 64-bit - https web pages won't open

Hi I would like to report issue with opening web pagers. I have many many connections saves as web browser to all our network devices and after last update web page with login prompt is blank. I'm getting standard untrusted certificate error and after pressing "continue" page is blank or not fully loaded. but from standard edge/chrome browser is fine

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G-rant001

pasting commands missing characters

When i pasted this into the session: show version | i uptime|System image|Model Number show switch show ip interface brief | i Vlan|Gig show run | sec aaa show run | sec tacacs show run | sec radius show run | sec username show run | sec line con show run | sec line vty show access-lists show ip ssh show crypto key mypubkey rsa show aaa servers show tacacs show users show logging | i AAA|TACACS|RADIUS When it got to this command "show run | sec aaa" it removed the s. This has happened in version 12 and 13. Here is the output of the issue: TwentyFiveGigE1/0/39 unassigned YES unset up up TwentyFiveGigE1/0/40 unassigned YES unset up up DISTR02_48Y4C# how run | sec aaa ^ % Invalid input detected at '^' marker.

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G-rant001

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spstekno

Too llong to start

Regardless of the recommended settings and my GPU 3070TI The loading times for the application are agonizing Here is the list of issues: Loading times are painfully slow NO SYNC between multiple PCs, why NOT? I must keep updating and entering the new VMS in all my PCS The entire DESKTOP is unresponsive. When the app is loading, the desktop in the monitor where the app is loading (if one or multiple) becomes blocked, can't use it until the application completes its start

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Marco Hofmann

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Martin

File master key dialog loses password box focus on window focus (regression)

Hello, before 2026.2 I was able to use my password manager to fill the "File master key" in the dialog. this is no longer possible with 2026.2.13.0 since the quick loss of window focus completely removes the focus of the control (password box) and pasting the password is impossible until you manually select the box with the mouse. This used to work not long ago.

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Tommy Sanders

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ryangillespie

RDM stuck in offline mode

Hello, My RDM is stuck in offline mode. making it so I can not access my vault. when i try to unlock or go online I get this message. [image]

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ryangillespie

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davidwillis

Question About Permissions with Versioning Settings

Hello, We have a situation where several of our RDM users are admins and sometimes when they login and they get the popup that tells them their version of RDM is outside the allowed range, they will just click "automatically reconfigure" to let it reconfigure to allow their version. So then, of course, when other people sign in with the version that was originally allowed, then they get the same message, and click auto reconfigure, and so on. Because they are admins, it allows this change. We have already reminded our users several times that when they see this message it means they need to upgrade, rather than just click "auto reconfigure". However, I'm wondering if there is some way we can restrict who can change the versioning settings? Would we have to fully remove their admin rights in order to prevent them from changing it, or is there some way we can granularly restrict people from changing that particular setting? Best regards,

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Hubert Mireault

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dgrimmen

User specific settings - embedded password gone switching from 2025 version to 2026.2.8

Hello Devolutions Support, I recently upgraded Remote Desktop Manager from version 2025.1.33 to 2026.2.8.0 and encountered two issues: First, after starting the new version, my user-specific settings for credential inheritance were reset. In our setup, we use a top-level folder called “Server” where our admin account is stored via Pleasant Password Server. This is normally used for credential inheritance. [image] After the update, this configuration was empty and I had to reconfigure it manually. Can you explain why these settings were removed or overwritten during the upgrade? Second, with version 2026.2.8.0 I can no longer connect to our switches. I now receive a popup asking for interactive authentication, which was not the case before. [image] With version 2025.1.33 everything works as expected using the stored credentials. Because of these issues, I have rolled back to version 2025.1.33 for now. Could you please help identify the cause and provide a solution? Thank you in advance. Best regards, Dennis Grimmen

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dgrimmen

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G-rant001

Copy Password times out

When you copy the password, why does the copy seem to time out? If I use my password manager and click copy the password it last until i copy something else. Why does this product seem to time and loose the copy of the username or password for that matter.

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G-rant001

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marco1

Trayicon

Hi, I have two identical installations, one on my work PC and one on my laptop. On my laptop, icontray no longer shows RDP connections. I'm attaching a photo of icontray working. On my laptop, it's simply empty. The settings are identical. Thank you Marco

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Sam Moynihan

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